The Westin New Orleans Canal Place - New Orleans

Ez a vendég nem hagyott megjegyzést.

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I expected alot more from a Westin Hotel. The hotel is in need of a renovation. The carpets were stained and the furniture , even in the lobby, was dirty. Our room was clean , but not in good shape. I have no complaints about housekeeping or the staff. Corperate needs to clean up this hotel. I would rate it 2 1/2 stars

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My husband and I travelled to the French Quarter for an extended weekend getaway. The Westin was very comfortable. The rooms were clean, the bed Was heavenly, and the service was prompt. We chose a deluxe King room with a river view; the view was beautiful, even after dark. The location was great. We left our car in the garage and walked to shops and […] restaurants all over the Quarter. További részletek

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Ez a vendég nem hagyott megjegyzést.

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Ez a vendég nem hagyott megjegyzést.

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The hotel was fine - had all the basics - but the hallway our room was on smelled like cigarette smoke for 2 days and it was a non-smoking hotel. Our room was spacious and clean. The front desk ladies were snotty and didn't smile. However, the bell-hops were cheerful, gracious, super helpful and always smiling. Pool was dirty (bugs in it) and cold and […] the service lacked speed, but that's to be expected at that time of year with Jazzfest (hotel was full). I was charged for internet service (used it for 7 mins to print out my tickets) but when I asked to have the charge removed they obliged which was the right thing to do. Same for the wine cork we asked for. Was originally charged $21 for it + service + tax + tip - but it was all removed when I told the snotty lady at the front desk that no wine was served. További részletek

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well the ice machine on 16th floor was not working. my bath tub was dirty with hair in the drain. dust aboue door jamb and on top of pictures. i have qc'd hotel room cleanlnes and rate this unsufficient.

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I check-in late around 11pm and we did not get the river view room as per the booking. After complainting to the front desk, the second room was still city-view and the door key did not work. After getting the third room, we got has the bathtub issue and the central AC was not working too as the room temperature could only be kept at 68 degree last […] night. I explained the problems to the front desk personnel in the morning around 11am before heading out, I was assured by the person that these problems would be fixed and of course I did not get the apology from the front desk since they make me feel that I am the trouble maker. When I came back around 6pm, I was checking with the front desk to see if these problems has been fixed. The big 'fat' lady was really rude and told me to leave the front desk as she had already sent someone to check my room for the update. Of course, the bathtub problem is still there and never got fixed during the day. The central AC seems working now. And excuse me! the big lady wants to send someone to our room now to fix the bathtub. I told her not to as I have gave up on the service performance and quality. Like I said, I could not be more disappointed with the service I got. I have been to many hotels and never got any terrible services like this. További részletek

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Fast check in and out. Carpets all worn as is the furniture. Smell of bleach very strong on the whole floor when we arrived. It was so strong we called the housekeeping manager who confirmed the offensive odor. She tried to cover the smell with a "spray" . I was worried the toxic fumes would make our children and us sick.

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The hotel is in a great location, and all the rooms have an awesome view of the river and either the French quarter or the garden district. The hotel was super clean, the bed was comfy, and the room spacious. Only thing that could be improved was the drainage of the shower, otherwise it was impeccable.

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We got a room with river view... It's just gorgeous to wake up to the view in the morning!

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hotel was very nice staff helpful self parking garage needs more spaces that was our only problem

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excellant views of city,very comfortable stay, shopping and eats in walking distance

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Hotel staff was excellent. Park your vehicle and all the sights are within walking distance.

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The hotel is in need of new chairs and furniture. The lobby furniture was very worn and dirty. The beds were very worn, not like other Westin properties, and the carpet had many stains. Staff was very friendly and helpful but the rooms not up to 4 star standards. I will stay here again but hopefully management will update their furniture in the near […] future. További részletek

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Very nice hotel with great views. Easy walking to the Quarter. Elevators/parking a little confusing. They were overbooked for rooms w/ 2 doubles so gave us a king and rollaway, which could have been a big issue had one of my kids not been staying elsewhere for the night. They did upgrade us w/ a river view the other two nights in return. The pool wasn't […] great and wasn't heated (was supposed to be I think) and there's no spa. Overall good experience. További részletek

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This hotel was close to the trolley stop, and the Audubon Aquarium and Imax. This hotel might be inconvenient if you don't want to take a long walk or the trolley to the French Quarter or Bourbon st. Nice pool and rooftop deck.

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Stay away. Room was not ready when we arrived at 4pm. Staff promised they would phone when it was ready. They didn't. The keys they gave us didn't work. The roof top pool wasn't heated. There are far better places to stay in New Orleans.

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Beautiful hotel lobby and rooms. The gym was very nice and the bar looked inviting, hip, yet elegant but we didn't have time to check it out. The parking fees were the most reasonable of all the other hotels and we found a great price for the quality of accommodations. I would definitely stay at the Westin in the future and recommend it to others.

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The hotel is in a great location! You do pay for that great location. The room was supposed to be a water view, and was a city view instead. We had paid extra for the water view. The room was also right next to the elevators, which could be heard through the walls whenever passing our floor. Not what we expected for the price paid.

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My girlfriend and I recently stayed at The Westin NOLA. The hotel is very clean and our bed was huge. Our room had a great view of the city and the hotel's location was centered around everything we wanted to do. Our room rate was extremely reasonable, but be aware that over night parking is not included. You can self-park for $18/day. Overall, great […] find. We'll stay here again. További részletek

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Hotel was relaxing, with plush room and beautiful view of NOLA. Blocks from great food, trolly and shopping. Near French Quarter. Lobby with expansive windows overlooking Mississippi River.

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Smoothest trip to New Orleans yet and it's all thanks to our wonderful hotel stay. Nothing but great things to say about it. Cleanest room ever. Great customer service! Affordable and convenient location.

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Outstanding customer service!! Everyone was very friendly...

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I had read many reviews that mentioned problems with the elevators, as well as some that suggested hotel had gotten a bit shabby. I was pleasantly surprised when the elevators worked perfectly and my room was gorgeous with a GREAT river view.

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We stayed in a suite over looking the Riverwalk & Mississippi River. The view was excellent, we could see all the concerts from our window. The room was spacious, the shower was awesome & the service was untouchable. Reba was excellent, she checked us in & showed great hospitality. The bed isn't too comfortable, but it wasn't the worse we've had either. […] The hotel is inside the mall & walking distance to the French Quarter. This will be our hotel whenever we visit the Big Easy. További részletek

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The Westin Chain is a considerable value and seems to cater to professional women. This hotel is a plus hotel in the chain. The lobby is located eleven floors up, which limits the traffic in and out of the hotel. Coffee pot with Starbucks in the room is a big plus. Plenty of light in the room and bathroom. Workout facilities were good. Location is near […] canal, and in an area where a single woman would feel comfortable. It's just a few blocks from the french quarter. További részletek

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Hotel was very nice. My only complaint is the charge for all the extras like wifi and parking.

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We stayed in an upgraded room on the 24th floor with a great view of the city and the Mississippi River. The hotel is close to the Riverwalk and the cruise terminal, which made it easy for us to walk there after disembarkation from the ship.

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Over all I would say a top hotel for price point and location. Only one complaint would be that the front desk attendant and valet seemed to Never be at there post. Now this didn't disrupt my plans in any way or cause a long wait, but sometimes it did take several minutes to find anyone to help with check in, valet, ect... That aside, I will definitely […] return További részletek

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Very nice location. Friendly staff. Probably would not of selected this hotel however if I had not gotten a good internet deal. Temperature was great compared to what we were having in the midwest.

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Great southern hospitality!

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Ez a vendég nem hagyott megjegyzést.

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Great location, right next to the casino and right off Canal St. French corner right there, Warehouse District right there. Only complaint is the hotel lobby is on the 11th floor. So you have to take an elevator from ground level, to the lobby, then take another elevator in the lobby to your room.

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Very nice hotel. High-end shopping on the first three floors. Parking on floors 4 through 10. Lobby on 11th floor with amazing view. Great location.

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I read the reviews that this hotel was nice and all but just about everyone complained about the slow elevators. We just spent a weekend in the Westin on Canal and we never had one problem with the elevators. We may have caught a weekend that was not as busy, who knows. From our experience I would recommend a stay at the Westin.

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I expected better from a Westin. Elevators were down and it was a major inconvenience. View from lobby is amazing. Doormen were very helpful. Green bar staff wasn't very attentive. Room was very spacious with a nice view.

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