4,5
max. 5
Kitűnő
(334 visszajelzés)
(a környékre jellemző átlagpontszám:
4,3)
Hotels.com vendégértékelések
Hotels.com vendégértékelések
Vendégek értékelései a TripAdvisor portálon
The room at the Marquette were clean and spacious and for the most part the service was very good. However, on our last day there we were trying to... recieve calls in our room, but the call was then diverted to voicemail after one ring. My friend's mother was trying to get through to the room on numerous occasions, but never could. Our only option was to call out and get charged the hotel fee and pay the long distance rate to Canada - or use our cell phones to make the call and be charged roaming fees. We mentioned it to the hotel, who sent a maintenance person up to fix the phone, but it was beyond his abilities. It would have been nice or courteous to allow us to make the call for free, given that we were unable to receive calls in our room. It would have gone a long way to provide that kind of customer service. Funny that they charged us $3 for room service fees and $3 for a tip for two $10 glasses of wine, but couldn't provide use of their phone for free. a Hotels.com egyik vendégétől ekkor: 2013/05/16