The Lancaster Hotel - Houston

Hotel is being renovated. We were "upgraded" to a suite that had only one bed and a pullout sofa bed, instead of the two double beds we booked. The toilet in the bathroom could only be flushed if you opened the cistern top and maintenance said it was a "bad design" and did nothing.

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The staff is incredibly helpful. The hotel was in the middle of renovations when I stayed there so the lobby was in a state of disarray. But the room itself was great, the location was very convenient, and the staff more than made up for the lobby situation. The room was a little on the small side but well-appointed and very comfortable.

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We enjoyed our stay and will be stay there again

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The Lancaster has been undergoing major renovation. I love this hotel and the staff. I have loved the English manor feel with it's dark burgandys & hunter greens, it's painting of English hunting trips and it's actual big old-fashioned keys for the doors. The old-fashioned keys are gone (rather sad actually), but the upgrades are beautiful. The rooms […] seem bigger due to the lighter paint. The beds are still, as my daughter says "like sleeping on a cloud." The bathrooms are more modern, but the staff is just as wonderful. The location is perfect for the theater, ballet or symphony. I highly recommend this hotel to everyone. It has a 'family' feel to it that you don't get at the big chains. I've been staying at the Lancaster for 3 years - wouldn't stay anywhere else when I'm in town for the symphony. További részletek

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Staff was warm, friendly, and helpful. Newly renovated room was super-clean and very comfortable, had everything I needed and more. Lobby is beautiful; hope the planned renovations don't totally lose the charm, historic woodwork, etc. Loved the two enormous binders in the lobby full of history of the hotel and family. Just about a block to Cullen Theater. […] I was a little confused at first about apparent lack of parking - did valet parking, and car was retrieved quickly when I needed it. További részletek

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Ez a vendég nem hagyott megjegyzést.

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The hotel is located perfectly for those visiting Houston to attend performances at the opera, the symphony, or the Alley Theatre. It's clean, quiet and comfortable, has a friendly staff, and includes a hot buffet breakfast.

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The employees were very helpful and customer focused. The room is not large but has all current conveniences I desire. Very nice breakfast buffet that was great food and quick.

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Currently undergoing renovations. Will be much nicer upon completion. Breakfast buffet very basic but nice to have. Complimentary car service within 3 miles also convenient.

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It's good to stay in a historical hotel that has updated amenities. The bed was very comfortable and the valet parking was a must for me. The breakfast buffet was well worth the price, even if it hadn't been added into my room charge. The staff were all friendly and prompt. I would definitely stay there again.

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Lovely old historic hotel near Opera House Wortham.

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It was a tiny room with one king size bed. It was what I needed but cable didn't work, plugs on the wall didn't work and the shower was tiny. Overall it was fair location definitely made up for it.

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My wife and I stayed at the Lancaster because we were attending events at Wortham on Saturday evening and Sunday afternoon. It was much easier to valet at the Lancaster and walk down to Wortham than it would have been to drive home and come back again 12 hours later. The hotel is is very good condition considering that it was last remodeled in 1981-83. […] There are a few spots where it is starting to look dated, but for the most part it is in excellent shape. That being said, they are about to embark on a remodel (summer '13) which should make it even better. I hope they keep the mattresses and bedding because the bed was one of the most comfortable I've slept on. The food at the Lancaster is very, very good. My wife wanted a snack after the Saturday night show, so we ordered the lemon sorbet. It was absolutely perfect and complemented the chocolates on our pillows wonderfully. It was also at our door in less than 5 minutes. Most restaurants aren't that fast and we were seven floors up. További részletek

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Ez a vendég nem hagyott megjegyzést.

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We always stay at the Lancaster and have given it 5's across the board until meeting the latest front desk person. We got to the hotel at 1:00, having hung out at HOU airport for 2 hours, and knew we were early. We walked to the front desk, and the receptionist Ryan looked up and said, "I hope you're not wanting to check in." WOW! Welcome to the Lancaster. […] We said, yes, and he said, "Well check in is at 3:00 and we don't have anything available." I said that I understood & we'd just sit in the lobby since we had no car & no place to be. He then said that he had a room available and we could go up. WHAT???? From that point forward we had our usual enjoyable stay. További részletek

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This is a historic hotel in downtown Houston and as such the rooms were a little on the small side, particularly the bathroom. The hotel itself is very nice and well maintained, but you should expect the room size. The on-site restaurant is quite pricey for dinner so I walked elsewhere. They don't have any vending machines for snacks, but you can order […] them from room service for extremely high prices. So if you're staying in to work you don't have particularly affordable options for food, but the hotel itself was nice. További részletek

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Very comfortable place to stay with lots of old-world charm and an interesting history. I would recommend it to anyone

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Wonderful stay, yet a bit overpriced

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Was put in a room with construction and painting going on across the hall. Very noisy. And I wondered if this was because we booked thru Hotels.com and didn't pay the full rate.

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The hotel has a great location. The price was very good and the service excellent. The problems with the old fixtures should be fixed by the upcoming renovations. They should have some variety in the breakfast buffet. If a guest stays over more than one day, it is always the same. A quiche instead of scrambled eggs, sausage instead of bacon, muffin […] in place of pastry, for example. I found the hotel history very interesting.. További részletek

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A boutique hotel in an historic building receives consideration for urban prservation. A complete renovation is planned in the coming months, which will greatly improve the facility. Staff at front desk is gracious, and the bellboys are quite accommodating of persons with disabilities. Restaurant is all right, but the breakfast included with the room […] is skimpy. A major advantage is the location -- a block from the opera house and across the street from the Alley Theatr, and from the symphony hall. Downtown Houston, however, is a dead zone, bereft of shops and restaurants. The town is car oriented. I like this hotel a lot for its location and its staff. The place, in its current condition, is a bit shabby and run down. További részletek

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Was in Houston on Business. The Lancaster was in a good location in relation to the GBR convention center. Room was VERY clean and well kept. Hotel is not very modern, but I enjoyed the history and carachter of the hotel. WIFI was free which is always a plus on business.

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I really want to give all of our thanks to Rose and Russell they were the reason for the stay being enjoyable. Carmen was great as well, but Rose and Russell went over and beyound. We will proberly stay again because of those two guys were so personable. Thanks for everything. I would love some improvement on the gym. Otherwise overall everthing was […] like very plesant and friendly boutique hotel. További részletek

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The history of the hotel is fascinating. The service and quality is great!

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The stay was very comfortable. The restaurant food was superb as well as the complimentary breakfast. Great service especially by front desk clerk Russell who made us feel very welcomed. Great personality and very knowledgable about the surrounding areas. He is definitely an asset to your hotel. We will definitely stay there again next time we visit […] your city. További részletek

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Perfect hotel for a getaway if you are visiting the theatre district. Across the street from Jones Hall and the Alley Theatre. Cozy rooms with marble bathrooms. Charming lobby. Valet parking and internet fee is pricey so consider this before you book. Delicious breakfast buffet included in room price. Rooms were very clean however if you book a basic […] room you may get a view of the building about 3 feet from the hotel. I would definitely stay here again though. Friendly staff and overall good value for a downtown hotel. További részletek

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We always stay at the Lancaster. Would never stay anywhere else. It is a antique, historic hotel so you need to be prepared for that. But, any time we have had any problem with our room - maintenance has been right on top of it. The entire staff, from Russell at the front desk to the maintenance people, to the restaurant folks - everyone is very very […] nice. I adore this hotel, and it is a cross-walk away from Jones Hall and the theater, and ballet. További részletek

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The Desk Clerk was extremely knowledgable and helpful. Answered all questions about the hotel and provided honest and accurate information about the restaurant,charges and parking. Would stay again,but only at the reduced rates. Thank you

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Ez a vendég nem hagyott megjegyzést.

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it was nice and comfortable Hotel in the Downtown area

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the room was large, hotel conveniently located and staff very friendly.

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Hotel was very old historic site but with very nice upgrades. Beds were very comfy location great and the food was excellent.

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It was recommended that I stay at the Lancaster--now I know why. It is a botique hotel with only about 8 - 10 rooms on a floor (so noise was no problem), quick elevator service, and it's in the middle of the arts area, one block from the downtown office building I was going to and they have a courtesy car serving the downtown area. From the pleasant […] greeting by the valet, to the friendly front desk and a clean and comfortable room, I was pleased. You can tell that this family-run hotel is important to the owners--they have done an extensive amount of research on the building and have two large binders in the main lobby sitting area that tell the interesing story of the building from the mid-20's on. My only downgrade was because the hallway of my floor was in the process of being renovated--clearly this will be OK when completed. I'll be back. További részletek

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A very nice hotel, with friendly welcome and atmosphere. It's right in the middle of the theatre district, which is brilliant for a city weekend.

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The hotel is fantastic in terms of location and charm, but our room was old and a bit broken to be honest.

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The hotel was beautiful, rooms were a little small though. The staff was extremely pleasant and attentive. Room service was punctual and food was delicious, a bit over priced though. Guess you pay for the service.

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Has an old world feel very classy. Located walking distance from theatre and restaurants.

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walking distance to downtown activities. Don't need a car here.

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way too small! uncomfortable except for bed. will not return.

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its a very nice site to stay for few days., clean , and good service, free rides to closes points at downtown

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Great concert location within two blocks of the theater district in Houston. We had a "queen size" room, which was rather small, but well appointed. The hotel retains much of its historic charm, although we were told that a remodeling is scheduled.

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Rates for parking seemed excessive. Also, non optional per person charge for things like wifi and breakfast. The price was not outrageous but the fact that it is not optional makes the Hotels.com rate inaccurate.

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The location is perfect and the work associates are the friendliest people we ever met! Everyone had a smile. The room was great! The apples on the front desk saved us after a late night at the concert. Also, we really, really enjoyed the complimentary wine in the lobby after 5!! Did we mention that we never had to open the doors for ourselves!!! What […] a treat! További részletek

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Ez a vendég nem hagyott megjegyzést.

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I felt pampered. Only improvement would be to have hooks to hang clothes as there was no closet.

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Our room was small and cramped and smelled musty. The windows were quite dirty and the view was of a/c units between our room and another building 8 feet away. Overpriced. The breakfast buffet, which was included in our price (normally $14/ each) consisted of scrambled eggs, bacon, potatoes, 3 cereal choices, 3 fruit choices and a small platter of danishes, […] which vanished in minutes with a long wait for refill. The whole buffet fit on a 8-10 foot table. Inadequate. További részletek

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Room was incredibly small. Width was the size of the queen bed and a one foot bedside table on each side. Checking in was very nice and the service was excellent. The morning buffet did not receive the same quality of service, but the food was very good. Room was very clean. In order to use the closet, one must go into the bathroom, close the bathroom […] door, in order to open the closet door. This is a very old hotel and these negatives mentioned were common in the time it was built. So if you are looking for a nice nostalgic hotel in the downtown area, you will enjoy this hotel. It very much reminded us of hotels in England. További részletek

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This hotel is beautiful and is in a great location to walk from to most of the art events happening in the downtown area. The front staff however could learn a lesson or two about customer care. When I made reservations for myself and 4 friends it included breakfast. Nowhere on my paperwork or in the fine print did it say, only 2 breakfast included […] per room. I had to ask at the desk every morning to fix this. Even the fine print made no mention of only 2 people per room receiving the breakfast plan so that the 3rd person pays. The front desk knew of the problem but nobody tried to resolve it until the very last day. They took away the breakfast charges then hit us with an internet room reservation charge of $19.50 for each room. This would have bee a great place had it not been for the daily headache of dealing with this issue. További részletek

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I have stayed at this hotel seveal times. I am a Houston native and my fiance and I enjoy staying a weekend once in a while there. Great location within walking distance of several attractions downtown. Free shuttle service and outstanding Bistro Restaurant.

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Very clean and the help was dependable. Parking was a little high priced, but for secure you get what you pay for.

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