Grand Hyatt Kauai Resort and Spa - Koloa

perfect

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Great place on all fronts, however: Drinks are way too small for the price associated, (14-for most mixed tropical, at 12 oz) Food is so extremely overpriced for the quality. We are from manhattan and are no strangers to high prices for anything, but the quality has to be there.

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Overall: tremendous. I never write these, but this is a very quality place and begs a review. I would write more but they don't allow you to skip lines in this little text box. The Grand Hyatt is a massive place with enough to do WITHIN THE HOTEL for a week without even stepping outside. The rooms are large, clean, modern, and the help staff is second […] to none. Amenities include tennis courts, on-site luaus, an impressive spa, multiple pools and saltwater lagoons, 24-hour fitness area, live music, a half dozen restaurants or more, and an exceedingly helpful wait staff. Perfect for a couple getaway, but many families were there, too. Right on the beach, although not a particularly good beach for swimming. The south side of the island has among the least rainfall (Mount Wailealea, for example, not 20 miles away, is the wettest place on Earth). The Poipu area is, in my view, the place to stay and this hotel is the place to sleep. További részletek

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Absolutely amazing! The pictures don't begin to describe this beautiful resort. Just wish we had more time to hang out at the resort...so much to see and do in Kauai! Definitely recommend it!!!

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honestly don't waste time going to any other hotel. After spending two weeks in Kauai and travelling all over, this hotel is by far the best on the island. Book yourself in and get a car and go touring for a few days during your stay to see the north shore too.

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I have been to Kauai every 2 years for the last 10 years and while I always go to this Hyatt, I have never stayed. I stay at the Hyatt Huntington Beach via Hotels.com at least 4 times a year and book rooms for my friends. I have NEVER had that hotel over charge my card for things they couldn't explain. This hotel completely drained my checking account […] when I only had 2 small charges. They couldn't explain why they did this and just blamed it on their system. They could have cared less that they did it and they left me with NO money on my last day in Kauai and didn't do much to fix it. I was very disappointed not only in the fact that they did it, but that they couldn't explain why nor did they show any urgency in correcting it. További részletek

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It is expensive but its well worth the money. If this is not your first time visiting Kauai and enjoy all inclusive hotel, this is the place. My down side was that i didnt have much time to enjoy the actual tour in Kauai and spent all my time in Kauai just relaxing in the hotel~ loved the stay!

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It was an amazing experience. The customer services was exceptional. I realized I left my camera charger in our room. House keeping was able to locate it and sent it back to me. Our only regret was leaving so soon. We will definitely return.

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Resort and spa with almost all amenities needed for a great time. Offsite access to all activities via concierge desk. We stayed around the pool and had a rental for excursions to the rest of the island. Hotel staff was awesome. I have never seen so many people smiling. Everyone was extremely pleasant and responsive. Not really a location to swim in […] the ocean although there was an adjacent public beach with surfing. Not my thing. Spa was very nice and was a quiet spot to relax and be out of the sun. Exercise facility was great. Restaurants were very good and had several price levels so you should be able to eat at various price points. Club Hyatt was ok, but it did not do much for us. Continental breakfast, hor devours, snacks, desert ok, but not much room to sit and crowds quickly with families. Pour your own limited selection alcoholic drinks on honor system were downright cheap. Spa access but not massages, (I think) also come with Club fee. Resort is not within walking distance to anything but plenty of pools, hot tubs, water slide, lounging, dining, reading opportunities and yes drinking fruity drinks. Golf adjacent, we are not golfers. We would definitely go again. I recommend a view of pool and at least partial ocean. worth it if you endure the long flights. lives up to 5 star status. If you have a rental, a stop at Costco (close to the airport) will give you some financial relief for water, wine, snacks, snorkels, etc. Refrigerator in our room. További részletek

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Everything we hoped for and more!!! Already planning when we can go back!

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Beautiful grounds, gracious staff very helpful, well staffed concierge service good restaurants and an overall great vacation experience!! However, we started out in a beautiful room that had an oil smell in it that the hotel apparently knew about. After staying in it for two nights we complained to the registration desk. Since the hotel was full due […] to a convention, they moved us to a new room not as nice, but acceptable. We weren't in the room that much. I would definitely stay at the Hyatt again. További részletek

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I paid for a partial ocean view which advertises an extra deep marble tub and was given a room that had a shower stall only. my wife is a bath person and that is very important to her. The only accommodation the hotel offered was to take a garden view room with two double beds in it's place and that room would have a tub. we were not willing to give […] up our kingsize bed and believe we are due some refund for this. You have to be able to deliver what you advertise. I think the fact that we paid in advance allows the hotel to take advantage of you. További részletek

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This hotel is simply amazing. The customer service is the best I've seen.

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An absolutely beautiful setting/home-base for our Honeymoon in Kauai!!

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Great location Fantastic architecture Great service Unique

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The Grand Hyatt was everything we wanted in a resort. The room was stylish and clean and the staff was friendly and helpful. The grounds were beautiful and well maintained. We loved the location of the resort as well. It was a short drive to numerous quality restaurants, and a good location between the Wimea Canyon and the North Coast. The workout facility […] was far better quality than most hotel gym facilities. The pool was absolutely wonderful, beautiful landscaping throughout, comfortable lounge chairs, and even a separate adults only pool for when the kids are too rowdy. További részletek

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A grand property. Architecture and landscaping excellent. Pool and spa services excellent. On site dining, including in-room dining, superb. Poipu excellent location.

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This is a beautiful resort with an awesome staff. We will certainly return in the future.

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We were very pleased with our stay and it could not have been better. Best to stay more than one night to really get to appreciate what this place has to offer.

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Outstanding service, very curtious and professional.

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Wonderful experience! Beautiful view and exquisite hotel overall. Courteous and professional staff. I left my diamond earrings behind and security was very kind to go back to the room and search for them with a flashlight. Then they sent them to me via FedEx!

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A very special property with exceptional staff and facilities.

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Good overall, second time to stay here. First time to use club level. Description said that coctails, wine and beer in the club at a nominal charge. When the $9 glass of wine in the onsite restaurants is $15 in the club do not see how charging 66% more is nominal.

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This was a beautiful resort to come and relax with my family. My daughter loved the pools and the lagoon! We thought the staff was very charming and always there to accommodate. The hotel is VERY clean and comfortable, but the rooms could use some updating. I would recommend all the restaurants at the resort... excellent food! I also really liked the […] fact that you could rent a car from the hotel on an hour basis if you chose to. This made things so much easier for our family. We walked away having so many wonderful memories of this resort, and our time in Kauai. We definitely will be back! További részletek

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We spent seven nights at this fine establishment and loved the time lolling by the pool or slumbering in the large room. We didn't leave the grounds even once because we wanted a place to "chill" in the mellow Hawaiian climate. Yes, the cost of the food almost added another thousand dollars to our package deal, but if we had rented a car, we could have […] saved a bunch of bucks by eating off the grounds. We would definitely come back (this time, with a rental car!). További részletek

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hotel somewhat tired. Service pretty good. The mandatory "RESORT FEE" was not very well disclosed if at all by Expedia. That was very disappointing and not negotiable. Biggest appointment. Expedia needs to really point that out or include it in the total room cost.

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My husband and I had a wonderful time on our honeymoon at the Grand Hyatt. We stayed for 8 nights, and were treated like VIPs. The resort is so beautiful and lush you'll never want to leave! It's truly paradise. Staff were very helpful, professional, and friendly. Great place for honeymooners, and be sure to mention you're on your honeymoon because […] they have a special package that is included. További részletek

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There is no denying that the Hyatt is a beautiful place. The grounds are amazing with tons of pools and a water slide. It's right on the beach too so what's not to love (except for all the kids). The service was great and everyone was super nice... We stayed in a grand club room with access to the spa and the private lounge. The lounge was nice for […] free food (we had to pay for the alcohol) but it felt more like an airport lounge filled with families and children then a private lounge. At times it got kind of chaotic trying to get to the free food. If you dont end up using the perks of the grand club everyday (so much to do on the island) I would say its not worth the extra $$$. Overall the hotel feels generally overpriced for what you get. The rooms and hallways are in need of an update. Also, not much happening in Poipu outside of the resort. The North Shore ended up being our favorite. Beautiful waterfalls, charming towns and a few more things to do. If we went back we would rent a house on a north shore beach, save on the touristy luxury hotel and spend more on adventures and exploring! További részletek

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No frills and certainly not worthy of the Hyatt brand name, but at the price that we got the room and convenient locations overall not much to complain about. You get what you pay for.

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Food and drinks are extremely pricey and the quality didn't really match the price. However the rest of the hotel was great, I'd just recommend eating elsewhere.

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My wife and I enjoyed a very pleasant stay at the Hyatt. After visiting the north side of Kauai in a lower-end hotel, this was a welcome change. We enjoyed the beautiful pools and extensive grounds, attended the hotel's luau and ate dinner at the Tidepools restaurant. The room had a nice view of the ocean as well. Our only complaint was the beds. The […] room had one king and one queen bed; the king bowed severely in the middle and the queen was nothing special. We got enough sleep (and thankfully didn't spend too much time in the room) and were quite happy to get home to our own bed. Overall the stay was pleasant and we would visit again, but if we get another similar bed we'll ask the front desk for a new room right away. További részletek

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We absolutely loved our stay at the Hyatt. We went back and forth on a couple of options for our honeymoon hotel, and so happy we selected the Hyatt. The grounds were gorgeous, spent a lot of time at the pool/lazy river. There were many dining options and the staff were exceptionally friendly and helpful. I'll stay here again.

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Impressive resort, good gym (for a hotel), great staff. If I had to pick nits, I would like to see the wait staff at Tidepools restaurant dress more professionally. The service was good, but a 20-something in droopy cargo pants looks tacky. I will be back, it was a great trip. Oh, by the way.....lose the resort fee please!!

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Great resort. Fantastic pools. My one complaint is that due to the structure and size of the pool area, servers have to cover large areas, which may lead to long waits between drinks.

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Amazing property. The pool/lagoon area is the best I have ever seen, and even better than the 5 star properties we stayed at in Maui. However, luxury like this does not come cheap. Expect to spend some money. Also, there are better beaches in Kauai than the beach at the Grand Hyatt. If you plan to spend some time at the pool/lagoon to relax, I can't […] imagine a better place. További részletek

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A great resort with remarkable staff! The only shortcoming would be Tidepools. The first night there we tried to have dinner there and were told it was by reservation only, even though there were no less than 12 open tables (and it was 9pm). I would highly reccomend taking the short drive up to Poipu Shopping Center and dining at Keoki's Paradise! That […] restaurant was truly exceptional with outstanding food and service!!! További részletek

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A wonderful and elegant hotel with beautiful pools and grounds. We will definitely be back as soon as we can.

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Beautiful place, would definitely stay there again. Didn't want to leave.

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I knew that I would not be disappointed when I booked this hotel...and I was right! Being our first time in Hawaii, we wanted a romantic place to be at where we could relax and truly enjoy ourselves. The location of this hotel is in one of the most beautiful places in Kauai...Poipu. Everything about the Grand Hyatt in Kauai is well thought of...from […] its well manicured gardens to the swimming pools, restaurants and services including flight internet check ins, nothing will disappoint. The staff are all very courteous, accommodating and friendly. Natalie from in room dining was a beautiful person to work with. She anticipated my needs when I asked her to help me organize a surprise romantic dinner for 2 at one of the cabanas in front of the beach. With such a short notice to work with, we were able to pull it off without a hitch. Everything was perfect! Victoria, the beautiful woman who served us on the night, did such an amazing job. Thank you so much Natalie and Victoria :) I highly recommend this hotel to those who want to experience romance, reaxation and luxury. It is well worth every cent! További részletek

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Awesome hotel!! Great service and wonderful environment.

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We spent the last week of August 2012 here and it was a fantastic experience! My husband and I were celebrating our 10th wedding anniversary and we couldn't have ask for a more romantic place to spend it. The views were great, the restaurants were great, the pools were unbelievable, and the staff was very attentive. With that said, I wouldn't mind at […] all to take the kids there sometime as well. It was very family friendly. I don't see how anyone could not have a great time here! További részletek

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The best place we've ever stayed so far. The resort was beautiful. The staff always smiling and saying hello when passing by. Highly recommended.

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An amazing hotel, immaculate in every regard, friendly helpful staff and although a large hotel it never felt busy. My only negative was wifi was awful everwhere in the hotel. If you want romance or just tranquility you won't find a better hotel.

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