Gran Melia Caracas - Caracas

it was a lovely clean hotel, and the best bearkfast i have ever had in a hotel the location was not so good, but with the hotels taxies i was eay to get around

There is clearly no investment going into this hotel so it is slowly deteriorating--spots on the carpets, broken handles, etc. The neighborhood surrounding the hotel is bad so you can't walk around. The pool is very nice, though, so for a weekend it's a pleasant place to be. Hotel staff is well intentioned if not all that competent. Food at the hotel […] is pretty good though pricey. További részletek

Although I had not been to Venezuela over the last 7 years, I have traveled there dozens of times since the early ’80’s This hotel is located in the Sabana Grande sector of Caracas, which is reputed to be not one of the safest. However, the security detail at the hotel is visibly very good. I understand that some foreign dignitaries stay there for […] its reputed security. It is located adjacent to the El Recreo Shopping Center, which opens at 10:00 am and has a food court on the upper level with many fast food options. Upon arrival in my room, there were no towels in the bathroom. I had the impression that the room had not been completely made up before assigning it to me. This impression was further justified by the unclean state of the glass surface on the room’s desk. There is an older style, smallish security vault in the room, which had been left locked. After making two phone calls and waiting over 1.5 hours to have it opened, the new magnetic key provided to use for the safe did not work after the first use. Likewise, the magnetic entry key for the room door became demagnetized twice during my stay. The room has older, matted carpets, and its doors show evidence of multiple coats of varnish to what once were stylish, quality wood doors on its closets. The prices of food at the hotel are extremely high and its quality is OK at best. However, what was most surprising and unimpressive about this hotel to me, is that some of the staff have an “indifferent” attitude towards customer satisfaction that is reminiscent of old Soviet Era style of commitment to service. There seems to be a pervasive callousness that is uncharacteristic of the warm and friendly nature of the Venezuelan people that I know. In speaking with locals and in conversations with several taxi drivers over the course of my three-day stay at the Melia, the reasons for this general state of things became evident. The law now prohibits the firing of any employees, which virtually guarantees that the További részletek

Ez a vendég nem hagyott megjegyzést.

Ez a vendég nem hagyott megjegyzést.

Almost 30 min in line to check in, key did not work in spite of several trips back to reception, no hot water available, room needs to be freshened up, way too much money for what's provided.

Preget av byråkratiske ordninger. Svært høy pris på tillegggstjenester. Ypperlig lokalisering.

El unico inconveniente fue que al llegar a la recepción no veían reflejado en su sistema el pago efectuado por la habitación, solo aparecía la reserva. Tuve que hacer un bloqueo del costo de la habitación con la tarjeta de crédito para que me dieran la habitación. Al día siguiente se solvento la situación y me realizaron el reverso del bloqueo.

El hotel es muy bonito, todo estaba en condiciones y muy limpio pero antiguo. La principal frustración que tuve fue a la hora del check in y el check out....50 minutos para hacer cada uno!!! Eso si fue un desastre, una sola persona para atender y mucha gente haciendo cola. Casi perdemos el vuelo. Pero los demás servicios fueron adecuados.

NOS SENTIMOS SATISFECHOS Y CONTENTOS CON LA ATENCIÓN RECIBIDA.

CON LA USUAL CAMPANA DEL TERROR ,NO SE PODIA ENTRAR O SALIR DEL HOTEL ,PASAR A RECEPCION ,HACER USO DE ACENSORES.PORQUE?,POQUE RESERVAN HOTELES PARA EVENTOS DEL GOBIERNO EN CONJUNTO CON PRIVADOS ,ESTO SE DEBERIA PROHIBIE ,YO NO TENGO PORQUE PAGAR SERVICIOC Y INCOMIDADES PORQUE OTROS QUIEREN LUCRAR DE TODAS LAS FORMAS PROHIBIENDO DE LIBERTAD AL CLIENTE […] FRENTE A SU DERECHO DE USO Y GOZO DE LAS INTALACIONES. További részletek

Excelente estancia. El único problema fue que cuando realicé la reservación, seleccioné con desayuno incluido y luego de desayunar tuve que pagarlo adicional porque no estaba registrado como incluido.

GRACIAS POR LA ESTANCIA EN SU HOTEL, REALMENTE PARA TEMAS DE NEGOCIOS O PLACER ES EL LUGAR IDEAL, EN MI PROXIMA VISITA A CARACAS NO DUDARE EN HOSPEDARME . GRACIAS

O hotel é luxuoso com os quartos muito confortáveis. Bom café da manhã. Recomendo

La atención de personal de Recepción, aseo, bar, restaurantes de excelente trato. Tiene una ubicación privilegiada para visitar tiendas, centros comerciales, utilizar transporte público de autobuses o metro. Taxis en el hotel a precios más bajo que los públicos. Está al lado de CENTRO COMERCIAL EL RECREO, que tiene servicios y tiendas de gran calidad […] y restaurantes para todos los gustos y bolsillos. Lo recomiendo sin duda alguna. További részletek

Recebi muitos conselhos de não sair a noite naquela região por ser muito violenta. Pelo menos há uma passarela ligando o hotel a um shopping center. Preço do café da manhã bem elevado (mas muito bom), não havendo informação do valor na homepage do hotel.

CAN RECOMMEND AS GOOD BUSINESS HOTEL

Otelin konumu hem eski şehir merkezine hem yeni merkezlere ve şehrin lüks ve daha güvenli olan bölgesine hemen hemen eşit mesafede.