Citadines Prestige South Kensington London - London

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This place suited us perfectly, clean and classy, yet still comfy and also cosy. Staff were helpful and well mannered - nothing to find fault with except the pillows were not soft.

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Clean. Easy check in and check out. Nice lobby. Friendly, professional staff. Good location. Lots of places to eat, drink and solid transportation links to the city center. You can quick walk to Buckingham Palace in 30 minutes. The only negative here were the mattresses; they were a bit soft and not very supportive..

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Not satis field they refused to give me a harder mattress and I had a hard time Citadines Bengalore mattresses are very good

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You would be lucky to find better value for money in London than this hotel. Absolutely incredible location. Clean, big and bright rooms. And they were happy to allow us to check out at 2pm

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The room is big enough. It was clean and quite well equipped. Location was quite good as well. 5 min walk from Gloucester road tube station.

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The room includes a separated area with a nice kitchen so the room stays clean and pleasant after cooking. Very close (2 min.) to Kensington Park and to the Underground. It is also nice to have a coffee in the Starbucks next to the hotel.

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Excellent apartment,everything there we needed.Staff very helpful and friendly.Definitely would go back and would highly recommend.

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Exactly what we wanted. Clean, quiet and near shops and restaurants. Tube just down the road and in a nice area. Would go back again.

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Had a wonderful stay at this hotel. Reception staff very helpful and the accommodation was very clean and spacious. Would definitely return and recommend it to friends.

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The room was VERY clean and the location was awesome. However, the pillows were hard and flat some of the staff were rude. Upon arrival, the woman didn't exactly seem welcoming to say the least. One person that really was bad was maintenance guy! He talked to us like we were morons.

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Lovely location, good size room with kitchenette. Nice and clean and tidy. Ten minutes walk from the Royal Albert Hall and some lovely restaurants and cafe's nearby. Would certainly recommend.

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The hotel is in a great location a nice walking neighborhood. We did request an upper floor initially while booking then via phone, yet when we arrived our room was on the first floor. No apology was given just we were told this was the last room available. The room was small for 3 with a pull out sofa bed.

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Very good, only niggle was that it didn't include breakfast.

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Very convenient-good value for London.

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Fantastic location, well equipped and comfortable.

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Very convient for Albert Hall

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Great location. Front desk personnel were corteous and professional. Only complain- the kitchen appliances were difficult to opperate.

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Arrived mid-afternoon to be told they did not have a room for us- mother and two children under 10- and that the hotel was full. This was despite having pre-paid for the room! They offered us a room in Trafalgar Square but I had specifically chosen the destination for various reasons, one being its ease to get to Heathrow. I was not happy with this […] treatment or the attitude of the staff, who it seemed could not care less. After much argument with the managaress they eventually 'found' us a room and that room was OK- although mattresses were very thin on bed and sofa bed. További részletek

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I travel frequently and have stayed in hotels, particularly apart hotels, all over the world. This hotel was absolutely top drawer in every way. Impeccably clean, quiet, and the staff was extremely attentive and professional. I absolutely will stay here again.

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I highly recommend this hotel and will definitely stay here again. It's in a great location, just a short walk from the Gloucester Road tube station and a couple of blocks from Kensington Palace, in a nice, upscale, funky neighborhood. The hotel staff is friendly and helpful; the public areas of the hotel are nicely decorated and maintained. Our hotel […] room was comfortable, clean, modern, and spacious (by London standards). And we enjoyed all of this for a reasonable rate! További részletek

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Excellent accommadation close to Gloucester Road Tube Station.Good restaurants nearby and Hyde park for exercise. Only one complaint ! The mattress needs changing as it is too saggy and soft.

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From leaving the Hilton London Metropole to arriving at the Citadine, it was like an oasis. My room had a large window with a view and I could open. There was room to move around and not do the "shuffle past the end of the bed which slap up next to the bureau with the TV. The staff were delightful and helpful with lovely French accents. They have a […] laundry in the basement and a wonderful and intimate lobby. They treated me and my 2 cats as VIPs. Plus it is in a great neighborhood, with shops and nice restaurants and a Waitrose for groceries and the Tube stop down the street. További részletek

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It was like staying home

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Very disappointed with provided value for money. Room is small even for London. I can't rate features in the room like 4 star property. Room presented like large studio but size vise it less than many normal hotel rooms in London. Location is nice and it is many nearby restaurants around. Internet in the room was good and free, but I personally very […] unlikely to stay where again. További részletek

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We stayed for a night (2 adults, 2 kids) in a one bedroom apartment (kids on pull out sofa bed in lounge area, bedroom upstairs). This was fine for a night but would have struggled to stay much longer as it was pretty cramped. Kitchen small, OK for making toast/cereal etc for breakfast but couldn't see making any other meal in there. Nice area of town. […] Room very quiet with good blinds to shut out light which helped with jetlag. Staff were good, check in & check out v. efficient and were allowed to check in early which helped coming off flight from USA. További részletek

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This hotel has the best possible location in South Kensington. Good Value and Spacious Rooms.

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Overpriced for what it is. Room had this constant cooking smell, opening the window didn't help. Notified the front desk in the morning and they just shrugged it off.

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Stayed in standard studio (room with kitchenette) during two weekdays in February. Nice place for families/ leasure travellers. Good location near many London attractions, hotel in very good condition. Simple furniture, but nice and in very good condition. Bathrooms could be a little bigger, but that's London standard, so I won't complain. Little less […] suitable for business travellers (no business center, no own restaurant for early breakfast etc., no fitness). További részletek

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Good central location. Although on a main road, noise from traffic was minimal (very important for me as I'm a light sleeper). Room size good for central London and it was nice to have the kitchen area. Main downside was there are no carpets in the rooms which meant that when people next door came in late we could hear them moving around their room […] very clearly. További részletek

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The hotel is in very convenient location, clean, tidy and silent. Staffs at receptin desk was efficient. A room was a bit smaller as an apartment for 3 persons as we had to move a study desk for dining each time from wall side to a front of sofa (couch sofa for the 3rd person). But, it is more than worthwhile for the price. We will use the hotel ag […] ain. További részletek

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Great position, pleasant hotel, would visit again.

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We spent a 4-day pleasant stay at the Citadines. We enjoyed our clean, quiet (but rather small) room with a fully equipped kitchen. Hotel is at walking distance (5 minutes) from Gloucester rd underground station in a nice neighborhood with plenty of convenient stores around (including the biggest Whole Food Market in London nearby). Benefit from free […] WIFI and cable internet access in the room which seems to be quite rare in other London amenities. További részletek

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Location was very convenient with Gloucester Rd. tube station nearby. Kitchen was well equipped. The room was somewhat dark, lighting was insufficient. One morning, we had no hot water for an hour. Otherwise, everything was good. Very smooth check-in and check-out procedures with well trained staff.

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Excellent location - 5 mins from Subway Station. Good service and spacious room.

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I'm impressed with the hotel, the kitchen is well equipped with all that is required, even with dishwasher and detergents. It's ideal for a family that plans for a longer stay because you can cook the meals with a fully equipped kitchen and a Tesco store nearby. The lower floor is a living room with kitchen and the upper floor is a bedroom and bathroom. […] The studio unit and everything look brand new with free internet. It would be OK for staying a week or two but too expensive if staying a month or longer. The only complaint is the door to the reception was locked after 7pm for "security" reason , there was no bell and we could not check in until some other guest opened the door for us. További részletek

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I had a pleasent stay at Citadine prestige the neighbourhood was very nice and had a good selection of shops and cafes in the area to grab a bite in and a supermarket to meet all your needs. It is also walking distance to knitesbridge and kensington shopping area. Only thing i didnt like about the hotel was the lighting in the room, it was always a […] dark gloomy room , the essentials are not there such as bathrobe or slippers and they donot provide it upon request as it is not available. The stairs in between the coordior are annoying abit if you are carrying your luggage. Otherwise the staff are helpful and it is a clean decent accomidation. Very good free wifi service. További részletek

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We barely had any hot water and water pressure was very low, the room had a constant draft and was cold. The front-desk at times was understaffed. On the positive side the rooms are very clean and modern, the hotel is extremely well located. If they fix the water pressure, improve the heating than I would say this would have been an excellent hotel. […] Given this lack of comfort I would not recommend it to anyone. További részletek

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bloodstains on sheets when i arrived room not clained on saturday only clean towels offered lots of staff at reception but few well trained rooms are soundproof but noise from other rooms come through vents spent my last night there listening to a baby in one of the other rooms crying all night room decor was modern but very dark, dark brown wall with […] dark beige curtains and dark floor. quite depressing További részletek

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Couldn't have made a better choice! One of the most beautiful locations in a big city we've ever stayed at!

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The only thing you have to bare in mind is the mattress is very very soft...

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It's very plain -- something one would expect from a two star hotel. I understand it is not a hotel but an apartment, but the impression walking into the room was far from comfort. Luckily I had a change of plans and only had to stay there one night...

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Booking was moved to a 'neighbouring 5-star' apart-hotel, which was neither. As a result I was late for me evening meal. Should have been pre-warned of the hang in booking prior to arriving at the booked location.

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We wanted somewhere central to visit the museums etc easily and the location was excellent. We also wanted more than just a hotel room, so with the good kitchen this was just what we wanted. I wouldn't hesitate to go back and would recommend this place to others.

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