Four Points by Sheraton Fairview Heights - Fairview Heights

The water pressure was the best I've ever experienced in a hotel, but that is the only positive comment I have. The elevator didn't work when we arrived so we had to carry our luggage upstairs at midnight after a long, exhausting drive. We were hungry and wanted to heat our food but there was no microwave (or refrigerator to keep it cool). The room […] was not inviting, but the bathroom was much worse. The toilet was low for me and I'm under 5'. We heard every word that our neighbors uttered and felt movement every time someone walked down the hall. I'm thankful that we only had to stay 1 night. További részletek

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Good Hotel... stayed 4 nights .... very reasonable w/ breakfast option. Only on 1 day we found (early morning breakfast 6:30a) ... seemed staff was stretched and no-bread until more staff came out until 7am... probably can plan better for early break-fast. What took us back was reply from one : Sorry running late - it will be while or no bread until […] other staff member showed up and helped us out immediately. További részletek

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Ez a vendég nem hagyott megjegyzést.

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Only complaint I have is that I booked a king room and got a double. They gave us some free drink coupons for the bar to compensate but we don't drink. Power went out for almost 2 hours but that wasn't the hotels fault. Hotel is beautiful. Beds are comfy. Staff is pleasant. We've stayed there several times and will stay again.

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St Louis was completely booked, so we needed a place to stay for one night before we could stay in St Louis. It was only 15 mins from downtown. Rooms were nice and clean, had a small restaurant and a bar. Offered a free beer...

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Great night .

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Free breakfast would definitely make this my first choice to stay

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Breakfast was great friendly service..room was clean. Bathtub was rusty and nasty

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Ez a vendég nem hagyott megjegyzést.

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All staff we came in contact with were great: professional, friendly, and accommodating. The suite was comfortable and clean. The breakfast bar was excellent: fresh, well prepared and presented. Available Wi-Fi was great without the plethora of ads I have been bombarded with in other establishments. There were more (and useful) amenities available, […] but we did not use them so I cannot fairly rate them. I would stay here again and will recommend it to friends and others. További részletek

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Ez a vendég nem hagyott megjegyzést.

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I checked in late and ran to meet up with friends. I came in late and had to be up early so I went to set the alarm to find it caked with filth. I was so grossed out that I used my phone. In the morning when I called down to see what time breakfast ended I found my room phones didn't work at all. As I went to hop in the shower I was met with more filth. […] It looked as if it hadn't been scrubbed in sometime. So off I went to my mothers to shower. Came back and had breakfast, which was the best part of my stay. I also found water was leaking in my window, the refirderator stunk, and the couch had a weird smell to it too. Very unsatisfied with my stay and do not plan to stay there ever again. Also the king suite looks nothing like the suite in the pictures they show you on the site. További részletek

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We arrived late, after driving for hours through the snow... The rooms were warm and clean, the bed comfortable, and we're sorry we had to get up early and leave because the idea of the pool first thing in the morning was inviting... A nice little pantry near the front desk - but no milk! Oh well, we slept great anyways. And from our side of the hotel […] was a nice view of the nearby snow-covered farms... További részletek

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a better grade of toilet tissue would be nice. the cleaning chemicals they were using were very annoying to the nose.

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I really don't understand why this hotel is so highly rated. There are a ton of hidden fees that other hotels (especially much cheaper ones) do not charge for. $50 pet fee. $1.00 local calls, + a per minute charge. The "Free Breakfast" costs $9.00. The doors don't respond correctly to the key cards. The room did not have the fridge/microwave I requested. […] No whirlpool in the pool area. This is a 2 star hotel charging 4 star rates. További részletek

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Was nice hotel had reasonable checkout time and fairly priced

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Ez a vendég nem hagyott megjegyzést.

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Ez a vendég nem hagyott megjegyzést.

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Ez a vendég nem hagyott megjegyzést.

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They robbed the stuff in my car after they broke the lock on the car door . No camera on the parking lot or guard. So don't think I was over joyed at the stay.

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We have stayed before, so this was a return visit with 4 Points Sheraton Fairview Heights for the third time. The staff is very friendly and helpful. Also, very quick to respond to needs with the room (extra towels, extra blanket, etc). The breakfast buffet is always a nice touch as it is complementary with your stay. The ONLY thing that was a bit of […] a concern, was the bathroom and shower were not in complete working order & I mentioned to the front desk that the room was in great need of repair in that area. További részletek

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Enjoyed my stay in Fairview Heights. Clean rooms, great service, great breakfast buffet and really close to the train system. I would recommend to friends and family.

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Ez a vendég nem hagyott megjegyzést.

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Ez a vendég nem hagyott megjegyzést.

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No complaints everything went as smooth as possible. Highway construction in the area was the only complaint we had.

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Close to shopping and restaurants.

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over all it was very nice the only thing at all that was wrong was the caepet in the room looked very bad and stained.

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FOUR POINTS FAIRVIEW HEIGHTS, our Sunday/Monday stay was pleasant. The property is well maintained. My encounter with our malfunctioning toilet (would not stop filling) was resolved in a timely manner. The property is in close proximity to many varied eateries (NOTEWORTHY: My family and I found Smokey Bones to be quite UNSATISFACTORY as a barbeque eatery). […] Unfortunately I-64 was under construction which did not prove to be a good transportation route if going Westbound. I did not participate in breakfast or usage of the indoor pool at the facility. The room maintanence was good. The property has good value for the expense. Of noteworthy praise was a property employee (Sabrina N. ) who demonstrated scheduling flexibilty and customer support. További részletek

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I was not satisfied with the lack of communication between hotels.com and the actual hotel. We wanted two things on this trip out of the hotel, free breakfast and a hot tub. Hotels.com informed us they had this. Upon arrival we found that they had neither of these.

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Ez a vendég nem hagyott megjegyzést.

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The staff was very friendly, and the Weds night free buffet was great!! My pillow was feather,I'm algergic, so ask to have it removed and new foam put it. Got the foam but they did not remove feather--that was the whole point!! My tub had stains of yellow on bottom--not sure if rust or not clean, so did not use it. There were several stains on the carpet, […] and the desk had no desk lamp to work by. I had to write orders with my shadow in front of me with low light. In general it was a good location for me, and the lobby and grounds quite nice, but for the cost the room should have been cleaner. További részletek

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Very nice hotel. I booked this hotel because they where running a special price. I visit St. Louis quite a bit and always stay at Farview Heights because of cost and location to St. Louis. There is a cluster of hotels in this same area and good resteraunts close by. About 15 minutes to Downtown St. Louis. This hotel is what i would expect from a Sh […] eraton. További részletek

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Waited three to four minutes for someone to appear at front desk. We were first sent to dirty or occupied room. For a Sheraton I was expecting better sanitation standards. Not throw pillows and bedspreads touching the sleeping pillows and sheets. I had to PROVE my room came with breakfast. If I had not taken time to print my confirmation out my frustration […] level would have been off the charts! További részletek

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This hotel room was not what I expected when I checked into my room, with this being a Sheraton I thought it would be like other Four Point Sheraton's that I've stayed in, the room was pleasant but could stand an update as well as the restroom. For my one night stay it was comfortable and very quiet.

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My experience was not what I expected. I asked for a refrigerator & microwave inthe room which I never received. Our room was not cleaned by the time we returned back inSunday. No one explained what happened that we never received the refrigerator & microwave it.

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I don't understand why they did not install exhaust fans in bathrooms when hotel was built. Everything in the bathroom gets beaded with water, including the towels. Water pressure in the shower was great, though. Our room had a few maintenance issues ( wobbly toilet and plaster damage on windowsill), but overall was comfortable and breakfast was gr […] eat! További részletek

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Ez a vendég nem hagyott megjegyzést.

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The hotel was in a perfect location-close to restaurants, shopping, and the MetroLink.

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The staff was great & the free breakfast was awesome.

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Check in was quick and friendly and very nice hotel.

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Ez a vendég nem hagyott megjegyzést.

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The staff was very friendly and courteous. The room was very clean and neat. We had a good night sleep. sadly we were there for overnight, but would consider this hotel again in the future.

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I find it very rude for the desk clerk to answer the phone while we are in the middle of a conversation. This happened several times during the course of my stay. I felt as if I were a burden to the entire staff. My room felt dirty; there was toothpaste on the walls in the bathroom, the sink and shower was clogged and would not drain; water would not […] flow from the shower head; and the bed and pillows were very uncomfortable. This was my first stay at Four Points by Sheraton. With a name like that and the price I paid, I expected much, much more. További részletek

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we were very happy with the stay

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Ez a vendég nem hagyott megjegyzést.

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Ez a vendég nem hagyott megjegyzést.

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Ez a vendég nem hagyott megjegyzést.

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It was nice, clean, and comfortable, but for the price, breakfast should have been included or have been much cheaper. A family of four does not want to spend so much on breakfast. Our family doesn't eat that much food for breakfast before 9 AM!

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Ez a vendég nem hagyott megjegyzést.

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Stay was ok. We had 2 adults and 2 kids. Were told breakfast was included, but when we checked in only 2 breakfast coupons per room per day were given. Linens were supplied for three people and were restocked by maid service for three even though we had extra dirty linens for four.

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