10/6 Jó
2025. január 26.
Excellent staff let down by the facilities
The staff were excellent, so not much they could have done to improve the stay, however there were some issues that were out of their control.
We had to switch rooms as our first room flooded, it seemed the bathtub had a leak in the drain and flooded the entire room while my wife tried to fill a bath. Again, staff were excellent, quick and friendly response. They immediately were on site and had a new room ready for us instantly, and were very accommodating. The next rooms entire coffee bar area was infested with ants, again, apologetic and I believe they rectified it. I just think overall the owners of the property could spend some time and renovate it.
That being said, the lazy river was great, kept at a nice temperature and well staffed, the kids activity were a nice touch and the ground were nice and well maintained. We had one sit down breakfast at BlueEmber which was excellent, and two take out breakfasts from the Cafe which were excellent as well.
I’d be hesitant to stay here again as the condition of the facilities were let down by the very friendly people working there, if it weren’t for them, we likely would have relocated after the first night.
Peter
Peter, 3 éjszakás családi utazás
Hiteles Hotels.com-vendégértékelés
