Does Empire Hotel offer free cancellation for a full refund?

Yes, Empire Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Empire Hotel?

Yes. Self parking costs GBP 13.90 per day.

What are the check-in and check-out times at Empire Hotel?

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM. Check-out time is 11:00 AM.

Is there an onsite casino at Empire Hotel?

No, this hotel doesn't have a casino, but Mecca Bingo Leicester (9-min drive) is nearby.

What is there to do at Empire Hotel and nearby?

Have fun during the warmer months with activities nearby such as horseback riding.

What's the area around Empire Hotel like?

Empire Hotel is a short 12-minute walk from National Space Centre and 14 minutes' walk from Abbey Pumping Station.

Empire Hotel, Leicester: Hotel Reviews, Rooms & Prices

2/10 Poor

Jul 16, 2025

No TV, room was a very poor state and dirty. No tea making facilities. No curtain on the window. The free car parking was actually an NCP car park that you have to pay for. Steer clear of this property at all costs.

alan, 1-night trip

2/10 Poor

Jun 1, 2023

All people setting outside and reception area

Utsav, 1-night trip

2/10 Poor

Sep 25, 2024

DO NOT STAY HERE, Place was not as described, room had damp smell, receptionist was very rude, doesn’t look like the picture online, DO NOT BOOK, waste of time and waste of money worst place to go, it was absolutely disgusting, don’t respect you at all and don’t even want to acknowledge you even tho you pay so much for such a smelly room, didn’t want to help with anything, very poor service, DO NOT STAY HERE SAVE YOURSELF THE HEADACHE.

1-night trip

2/10 Poor

Oct 1, 2023

This hotel is disgusting the room was awful, dirty and if you want a shower well you need to request even a face towel The rooms showing online are nothing like the reality. Very disappointing!

2/10 Poor

Jan 31, 2024

Where to start, was first given a room That was tiny with wires out the wall, asked for another room the lady was kind enough to give another room that was bigger, but it was not clean, hair on the showers, stain on the toilet, and pillows had stains on them, unfortunately looked under the bed and full of litter, middle of the night had another person walk into my room, so they where given a key that obviously opened the same door and the man said we was given this room, thank god I was decent!

Fatima, 1-night trip

2/10 Poor

Jan 25, 2023

Extremely unpleasant

Upon arrival I was designated a room which a member of staff said was not ready. Argument ensued between staff in own language. Was made clear i was not welcomed. Room had no kettle or tea/coffee making facilities. On arrival room had no TV, one was reluctantly provided by three members of staff who had an argument with each other in my room. Bathroom small, damp and floor did not feel secure. Had impression is a refugee/ asylum hotel. Did not complete stay.

4-night trip

2/10 Poor

Oct 6, 2022

I hated the stay. No idea how its gptten the stars it has on expedia but this place is not a hotel. It was dirty overall. Corriders had black bins in various places. The room was horrible, with some switches burnt and unsafe looking, other switches hanging off. Bed was dirty (with what looked like tiny curled hair, use your own imagination on what those could be). And then there was the noise. I had no sleep during the night. The other guests or whoever was living in the other rooms were loudly knocking on doors. The location was great and parking was free but i will never stay here again as i dont think thats worth enough to stay in a dingy hotel with risk of electrocution and the bed that looked as if it was probably infected with bugs. I shudder even thinking about it as i write this review.

Saadia, 1-night trip

4/10 Fair

Sep 24, 2025

Nedslidt hotel og uhumsk med ingen rengøring. Hold dig væk

Claus, 1-night trip

2/10 Poor

Aug 24, 2025

Do not stay here.

Room was filthy, mystery stains on every inch of the room, not clean whatsoever! Only clean thing in the room was the bedding which I was still apprehensive about. Had to buy antibacterial wipes for the light switches and handles due to how filthy they were, cigarette smell in room as well as burn marks, leak damage/ceiling practically falling apart, place should not be open!! The receptionist was apologetic after asking for my bathroom to be cleaned again due to pubic hairs everywhere, however it just seemed as if they rinsed them away with the shower instead of using cleaning products, the place was foul and there is just no effort put in to make an incredible building worth staying In, Management need to seriously up their game and staff need to ask themselves if they’d be happy to stay in those rooms…from a head housekeeper. Very shocked and disgusted that they allow guests to stay in these conditions.

Jasmin, 1-night trip

2/10 Poor

Jun 8, 2025

The photos online and the reality are worlds apart. The hotel looked abandoned, like it was inhabited by homeless people. The smell and dirt were overwhelming. We had to watch out for broken furniture on the stairs, a damaged wall, and debris on the floor. The bedding and bathroom were filthy. We left without staying even 10 minutes. This place should be shut down, not showcasing beautiful photos from maybe 20 years ago when it looked decent.

Magdalena, 1-night trip

4/10 Fair

May 22, 2025

Dreadful place Changed rooms 3 times Uncomfortable and very noisy when trying to sleep

Simon, 1-night trip

2/10 Poor

May 19, 2025

Imagine camping without a tent, but worse

This hotel is no where near as good as the pictures, I’ll start from the beginning, there is no free parking like advertised. When I went to check in I noticed a very strange smell, can’t quite explain it but it wasn’t good. The room was bare, no tv, black hairs found in the bed, very dirty and dated. There was a kettle but no cups or tea/coffee. The bathroom was disgusting and the shower had very low pressure. The room was booked via work so had to stay, contemplated sleeping in my car. Please read the over reviews before booking this place. 1 good thing the girl on reception was helpful and polite.

Andrew, 1-night trip

2/10 Poor

Mar 19, 2025

I had to pay for the parking yet advertised as parking included, group band playing loud music till 03:30 in the morning. Kettle in the room but no cups to have a hot drink. No soap or shower fell. Toilet leaking, unclean, shower toilet. Overall advert does not reflect the actual place.

Jasvant, 1-night trip

2/10 Poor

Mar 15, 2025

Do not stay

Rooms need a complete upgrade, no heating, hot water or kettle Looks like a hotel used by the council!

Keith, 4-night trip

4/10 Fair

Sep 2, 2024

Don’t book here save your money

the staff were very friendly and got us everything that we asked for but the room wasn’t in a good condition and everything was dirty and we didn’t have toiletries e.g no soap to wash hands with and the bathroom wall was gross and i decided to clean to myself because i was sick of looking at it and the shower was gross and it just looked like they needed a new bathroom all together because it wasn’t properly maintained. Then, in the bedroom carpet wasn’t hovered also the curtain pole wasn’t even on properly so we couldn’t open the curtain because we didn’t want to damage it more, some sheets were stained and some of the towels were as well and the holes in the door that had been plastered badly also the tv didn’t work because there was no arial and staff had no spare wire when asked. The area wasn’t very nice either but they can’t help that, the hotel could of been so much better if it was maintained it would be a lovely place to stay because the building is really beautiful but it’s just been let go and has clearly gone downhill, is there really a cleaner because if so they need to learn how to clean properly because it looked like it hadn’t been cleaned at all for a good while. bar wasn’t open and we where disappointed because we wanted to try it. only reason we chose this place because it was it was close to what we wanted to do and it was close to the city centre, i suggest looking at the reviews before booking this place. the place needs to be fixed.

why was the wall so dirty and why wasn’t it cleaned

this was worse in real life. i cleaned everything in that bathroom twice

Isabelle, 2-night trip

2/10 Poor

Aug 21, 2024

Avoid

This hotel has to be one of the worse hotels I have ever stayed in.The lock to the room didn't work, there was no hot water just luke warm,no towels in room,I asked the guy on reception for towels but he never came back with any so lucky I had a hand towel in my bag.The socket on the wall was hanging off,there was no toiletries in the bathroom and no remote for TV and there definitely wasn't any tea making facilities.The view from the window was just a pile of rubbish and the corridors stank of marijuana.And on top of all this I've bitten from head to toe with bed bugs.I'm covered in bites.I will never ever stay here again.

1-night trip

2/10 Poor

Aug 9, 2024

There is little bugs in the beds, all it is wrong with these hotel.

aaron, 1-night trip

2/10 Poor

Jun 2, 2024

I didn' even sleep there. After taking a shower, the noise of waters it has remaneid. I reported thus to guy of reception and he didn't anything about. The noise was so loud I could not sleep. So, I left the hotel whitout sleep there. The room is dirty, with a bad smell.

Marcos, 1-night trip

2/10 Poor

Nov 29, 2023

Don not stay here it’s absolutely awful unsafe dirty and just downright disgusting

Mike, 1-night trip

4/10 Fair

Nov 12, 2023

Avoid it

Sakeria, 7-night trip

2/10 Poor

Oct 18, 2023

One of the horrible experiences of my life... third class. It is better to sleep on the road than to choose this hotel next time. I have no option here for photo attachment otherwise I will show it.. 1. How the cupboard door was broken. 2. No one came to clean the room or change the bed sheet or towel or toilet in my two days (self service). 3. Housekeeping staff not available. 4.They join two single beds for a double bed. 5. No tea kettle available in the room. 6. Fridge is not available in the room. 7. Bins are also not available in the room. 8. You can't sit on the toilet properly and it's full of mold. Many other things........ Select ibis or other hotel for quality standard.

shahrukhkhan, 2-night trip

4/10 Fair

Oct 12, 2023

Poor state of repair. Room was back in the 1960s kettle bad repair no tea. Coffee. Sugar. Bathroom poor. Didnt stay was disguted.

John, 3-night trip

2/10 Poor

Oct 11, 2023

Avoid

The room smelt like drains, stains on the carpet and bedding. Dog Poo bags on the stairs. Didn’t stay in the room choose to drive home instead

Susan, 1-night trip

2/10 Poor

Oct 4, 2023

place needs shutting down. When we walked in our room we could smell feces coming from the drains in the bathroom, the shower was broken and completely unusable, had been giving one small hand towel. The room was filthy and way too hot and uncomfortable and we were bitten by bedbugs. To make matters worse, while looking for an item that slipped down the middle of the 2 beds put together, we found a used needle. absolutely horrid, i am fuming. asked for a refund at the desk and showed them pictures, they said the room had been cleaned and refused a refund and said we would need to go through the booking company. they we’re very rude to us.

Joanne-Clare, 1-night trip

2/10 Poor

Aug 4, 2023

Dirty

Rafiq, 3-night trip

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Does Empire Hotel offer free cancellation for a full refund?

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