10/6 Jó
2024. november 24.
Ok but far from a 5 star hotel
Friendly staff but clearly understaffed and untrained.
Comfortable room however you would expect some amenities on a 5 star hotel such as robes/slippers, tea/coffee, dental kit… also there was 1 complimentary water bottle however not a new/fresh bottle.
I would like to strongly suggest for a bar/wine menu improvement (it’s Douro wine region!). Also the restaurant menu should have more options and frankly better quality for the prices.
Breakfast was ok but again…not a 5 star (no fresh juices or fresh fruit…).
The hotel has several things to improve even some rebuilt to do (I’ve noticed an unfinished wall coming back from the parking lot via stairs as there was no elevator).
Not much to do outside the hotel. Spa and gym ok.
Overall it’s ok but far from 5 stars.
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