What we didn't like is that the heat in our room didn't work, and could not be fixed, and we couldn't take a bath because the drain wouldn't hold water, it was broken. Also the maid service is EVERY OTHER DAY, so our bed was left unmade and the towels not replaced. On the plus side is that the staff was helpful in bringing us a space heater and TRYING to fix our bathtub, but they couldn't on a weekend. To me this looks like a poor upkeep situation. They only fix stuff if guests complain, and mostly they don't, of course. This is an expensive hotel, we paid $400 a night, and this was not worth it!