8/10 Very Good
Dec 30, 2024
Good Family Resort but not a 5 Stars Hotel
Overall great experience we had here with my husband and my 10 months old baby boy for 5 days during Xmas time.
Pro: We really enjoyed the secluded area of Khao Lak, it was peaceful and quiet.
Staff is super friendly and always smiling. The staff man who is taking care of the luggage service is a gem!
This resort is definitely kids and family oriented.
Cons:
Service must be improved at all cost. Staff is lacking if English so it makes the communication and the understanding of the request quite often impossible.
Breakfast buffet is quantity over quality and overall hygiene must be improved (dirty dishes counter in front of clients having breakfast that attracts flies is not ok at all…)
Hotel overall maintenance is quite poor. Playroom floor must be changed, moldy smell when you walk inside the room. Hotel was open 5 years ago but looks way older (holes on towels, stains on sofas at the lobby and restaurants).
Food is definitely not at the standard of a 5 stars. We ordered multiple times Thai food and were super disappointed by the taste and by the poor ingredients… Service is super slow…
Halal Chicken food signage makes the choice super confusing and spoons to serve dishes are getting mixed between pork, beef and Halal Chicken…
It looks like staff is overwhelmed too especially during this holiday season. For the price applied for this period (€300/night) not acceptable at all.
Even thought it doesn’t give the vibe of a 5 stars hotel we still would like to recommend this hot
Dounia
Dounia, 5-night family trip
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