The property itself was as advertised. No issues. However, I contacted Hotels.com regarding a night I didn't stay and the representative lied repeatedly and said the property said I checked out past 11:00 on Saturday when it was well before 11:00. I know they didn't talk to the property because if they had, they would have been told that a refund had already been issued. They kept changing their story as the conversation progressed. So, hotel fine, Hotels.com liars.
STAY AWAY. This place is horrible. The photos online make you believe this is a decent hotel for the price.
The "renovations" are cheaply done. There were still holes in drywall and musty smell throughout the building. My wife and I checked in and went up to room 315. First, the room smelled like literal dog piss. Seeing as this is a pet friendly hotel, it was shocking how overwhelming it was. Second, we rented a queen bed....these beds are a full. Third, the overall cleanliness of this property is HORRIBLE. My wife and I turned around and walked out.
We booked this reservation through hotels.com. Hotels.com called the property and attempted to get a refund and the manager told us to pound sand. Super disappointed. Hotels.com is launching an investigation on this property for false advertising/marketing. Hotels.com did give a $25 voucher to help alleviate the financial burden.
Screw this place, go stay at the COUNTRY INN & SUITES ACROSS THE STREET for $20 more a night!!!
The hotel offered a pleasant stay overall.
The breakfast selection was a bit limitedâmostly consisting of creamy cheese and bagels. A few more options would have elevated the morning offerings.
Only problem I had I was in room one oh one and the door kept slamming all night. Nobody went out because the lock on the door was broke the side door to where you entering our room next to the door.