Stay away from this place. Let me just start by saying that if you are NOT Brazilian, do not expect any kind of welcoming message, proper greeting, or any kind of help. You don’t have to be a whiz in social interactions to notice how their demeanor changes when someone is not from Brazil.
Let’s talk about the “cleanliness”. Simply disgusting. False advertisement to the max. The rooms are dirty, the bedsheets are old and dirty, the bathroom was not clean, the microwave was all rusted inside and dirty.
Customer service. There is a mother and son front desk team; which are not helpful at all. The blonde older woman apparently doesn’t like people who speak English and are not Brazilians. She would talk in Portuguese in front of customers thinking that some of us don’t understand. That was completely unnecessary, rude, and unprofessional. She wanted to deny service to a couple without even checking for rooms availability. The only reason her son even tried to check it was because there was another witness; otherwise, these couple would have walked away without a room. Mind you, they were saying all of this in Portuguese. Guess what? They did have rooms available and ready. That was disgraceful!
Please stay away from this place.