This hotel stole my money and wrongfully charged my card at 2AM the day of my arrival (I wasn’t physically at the hotel until 11PM), and then boldly lied to my partner’s face about it being Expedia’s fault. We chose “book now, pay at property,” and the card on file with Expedia was expired. I was prompted by Expedia to call the property and update the card info, which I did on the 8th- I also confirmed that card would not be charged, it was just being used to hold the room, and that we could pay with a different card when we got to the hotel.
When my credit card company alerted me about a charge without my presence made by the hotel, of course I called in to ask why that happened. Jenny (one front desk worker) said the hotel always charges the morning of check-in and I told her that information isn’t written anywhere in my reservation, on their Expedia listing, nor did any hotel employee ever say the card would be charged. Jenny then changed her story and said it was Expedia’s fault, which isn’t possible. The manager was supposed to call and never did, and they expect me to delay my travel plans to make their massive screw-up right.
We checked in and Jenny was there, rude as ever and still lying about the situation. They refuse to refund what they stole and keep blaming Expedia, but I have proof from Expedia directly that Expedia wasn’t involved in the charge; the hotel is the payment collecting party, not them.
They also committed federal ADA & OR state law violations