10/8 Nagyon jó
2024. december 28.
Xmas in Mississauga
I was looking forward to this hotel because it was one of the newer ones in the area. My girlfriend and I entered the lobby area to a woman that was yelling and frustrated at the staff due to the the fact that her car was stolen over night and another car was broken into. This stressed my girlfriend out because the front desk told her that the hotel doesn't have cameras, which is crazy for a newer hotel. I had to park her car at a friends house 20min away because she had a new car. The overall stay at the hotel was good, room was clean, washroom had essentials and pool area was relaxing plus Starbucks on site was bonus. The check in and out process was fast and efficient. The staff wasn't the greatest experience because my girlfriend forgot her robe behind the washroom door and she called soon as she released when she got home the same day. She called several times and was lied by the front desk that it wasn't there. The front desk was a guy, that lacked professionalism and was rude through out the process. He told her that he spoke to the housekeeping manager and they didn't find it. When my girlfriend spoke to the hotel manager, he said housekeeping manager has been off. He lied and got caught and didn't apologize. My advice is better customer service training for the future staff members. Overall, hotel was great, staff members below standard. 3.5/5
Harpreet
Harpreet, 1 éjszakás utazás
Hiteles Hotels.com-vendégértékelés