10/6 Jó
2024. december 31.
Potential but lacking complete service
We were really looking forward to giving this Hilton a 5-star review as there were many great aspects to our stay. The hotel itself is stylish, and the location is excellent—perfect for exploring the area. However, our experience was marred by an few issues with the room.
Firstly, the room we were given did not appear to be the one advertised, and on top of that, there was loud noise as the water drain pipe was directly against our room (room521) before rolling down the roof to the main gutter. That made it difficult to relax before the weather got much colder and the snow stopped melting. We reported these issues to the front desk and even followed up via email after being asked for feedback on check-in, but we never received a response. Despite being told we would be contacted, no one reached out to address the problems, which was disappointing.
While the hotel has a lot of potential, the lack of follow-through on customer service left us frustrated. A simple acknowledgment or resolution would have gone a long way. I hope they can address these gaps in service, as this could be a truly fantastic place to stay.
Ritu
Ritu, 4 éjszakás utazás
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