10/2 Rossz
2024. december 28.
Hotel tried to scam us! Beware!
Nice hotel, good food and service. The beach is also ok, although it is not turquoise water or crystal clear. My partner and I stayed in a bungalow in Isleta, which is a private island, part of the hotel. To get there, you must take a short boat ride. Although we had a good time, it’s definitely not deserving of 5 stars. It is more of a four star hotel. Also, the hotel tried to scam us upon check out. The hotel tried to charge $600 US dollars to our room for charges we did not make. This left a bad taste in our mouth and as a result, I would not recommend staying here. We literally had to ask for an itemized bill and go through each charge in order to dispute the fictitious charges. Once I asked to speak with a manager and argued the fraudulent charges they finally agreed to deduct them from our bill. We asked for an explanation and a response from management but to date have not received one. Although it is reputed to be the best hotel in the area, I would hot recommend this hotel. If you do decide to stay here, make sure you take a picture of every receipt and bill at the restaurants and bars. I assure you they will also try to scam you. It is a real shame. For this reason, I am giving this hotel one star.
Roger
Roger, 3 éjszakás utazás
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