Hotel is charming.. almost magical. Staff are delightful. Thermostats in the room.. quite the opposite. Instead of letting you type in a set temperature, they only let you do a relative "more or less". I had mine at the coolest setting, and it still kept heating up my room like an oven. Fortunately by 4am I found just the right balance of windows to keep open (in late November!).
Finally, the Bulgari bathroom amenities are luxurious, except that bath gel and shampoo are apparently the same thing- gross!