2/10 Poor
Nov 27, 2024
Do Not Stay Here….
Front desk service was appropriate while at the facility. Phone/Contact while trying to get to the facility and to report problems was poor. Housekeeping was not up to par. Even entering the room while packing before checkout, twice , stating that they’re removing towels. My necklace and bracelet set, was stolen during the towel removal. There were only two sets of towels used, it didn’t require TWO non-English speaking housekeepers entering the room before checkout to clean. Along with the towels, the Tiffany’s necklace and bracelet come up missing. Hotel staff to this point have ignored my complaints. I had to contact the Houston Police Department to intervene and I am still waiting for a call back from anyone in management.
Megan
Megan, 2-night family trip
Verified Hotels.com guest review