DoubleTree by Hilton Hotel Winston Salem - University

Check-in was a breeze, our room was immaculate, and all of the employees were extremely kind and helpful.

Did not like that the pool and outside area wasn’t set up it was Memorial Day weekend and was hoping to relax outside even if pool was closed for swimming the outside area could have been cleaned up, just for sitting purposes.

Everything was good but the room service. Food was not that good...when we were able to order. One evening around 6:00 pm we tried to order desert. They had multiple choices in the kitchen but only one was available for room service. I don’t understand that but anyway, it was a Saturday night. More items should have been available. Other days we called room service the voicemail was full. We will never pay 27.00 for 2 eggs 3 pieces of bacon w/frozen hashtbrowns and a greasy omelet again! Sent us jam but no toast!!

Called ahead for early check-in, no issues and easily accommodated. Easy check-in, rooms very clean and ready. We enjoyed the king bed, very comfortable and got a couple extra pillows. Had breakfast in the attached restaurant, buffet was hot, fruit fresh but they had run out of bacon. Didn't have any more to put out. Parking was plentiful, hotel location was close to a major road but was quiet inside. It's only 10 minutes or so from downtown Winston and all the cool places to go. All in all would recommend this DoubleTree to family and friends.

Nice one night stay. Could have used couple more towels, but we managed rather than ask for more. Breakfast not included in cost of room.

On both check-in and check-out the ladies were super nice and pleasant.

Probably the best overall hotel experience I’ve had in a long time. The hotel itself is unique and beautiful. The staff are a pleasure to interact with and they seem to be genuinely happy to be there. Really, really enjoyed my night here.

Very pleasant. Check in and check out were smooth. The accommodations were clean and comfortable.&

We arrived at 4pm and our room wasnt ready. We had to wait 30 min for it to be cleaned. The front desk lady was nice and gave us free tickets to a kids activity center located close by and free breakfast for the whole week we were there. Which we considered more than fair. The room was nice and we had plenty of space to set up our twin air mattress. House keeping never came on thanksgiving nor did they leave the essentials box outside like the letter they sent out said they would. Then the day after thanksgiving they never came by as well and we had lots of trash and ran out of toilet paper. The front desk ladies are super friendly and pleasant as well as the ladies that work at the restaurant. But the maids arent very friendly when you pass them in the hall.

Wonderful hotel. Spotless rooms and community rooms. Cannot say enough about the friendliness of the staff. Will stay her again and again.