Grand Hyatt New York

Beautiful hotel. Restaurant was excellent if pricey. At least it seemed worth it. Great guest service available Through the tv. Room was really dusty though. Otherwise great.

Multiple elevators down and fire department called during our stay to get people out that got stuck. Nice location, good property and nice clean rooms. Very cramped bathrooms in room and they were a little lacking for a “Grand Hyatt.” Any time we tried to speak with the concierge they were busy helping other guests for an extensive period of time.

Our stay here was wonderful it was a long weekend trip, Thanksgiving weekend. the hotel is beautiful everyone was very nice the beds are super comfortable everything we needed was in the room. Couldn’t ask for a better hotel we highly recommend it! And of course the location is perfect!

We had a wonderful time at this Hyatt. The staff was great and the room was very very nice. It's the perfect place to stay especially in the winter time with Grand Central being right downstairs.

We've stayed at your hotel several times over the years and enjoyed the hotel and location. However, we were disappointed this time. 1. Dirty carpet in lobby and furnishings had rips. 2. I reserved three rooms, but one room was not ready at checkin. 3. Our room was small, no refrigerator, no room in bathroom to place toiletries (room 2407), 4. bathroom was too small. 5. I requested to be in hospitality floor as a courtesy but hotel could not accomodate us; normally Hyatt does it as a hospitality specially when we spoke so highly to our friends about the hotel. I think the hotel could have gone the extra mile to accommodate us