Chicago Marriott Downtown Magnificent Mile

We experienced issues with check in. First of all they could not find our reservations. Then the room type that we reserved was not available for us. We reserved a high floor with a city view. We ended up on a lower floor (14) without the city view. We were at the check in desk for 20 minutes waiting to get checked in. I then asked for a manager who finally came out and informed me that they didn’t have the room that I reserved. She reduced the price of the stay. She as well as the desk clerk were very pleasant, unfortunately the check In was not. The valet employees were extremely RUDE!! I am a Marriott rewards member as well as a Marriott Rewards credit card holder. This was the worst experience I have had with a Marriott stay. This makes me want to rethink tho ya now.

Newly renovated rooms are very cleverly laid out. Nice furniture, comfy bed, big flat screen TV. They could add Amazon Prime to the streaming apps supported on the TV, though Love that the hotel is walkable to so many places in downtown Chicago.

Perfect location surrounded by wonderful restaurants and close to many things to do. Stayed here for the Chicago Marathon.

Everything was good but I thought hotel was a little pricey.

Didn't get to check into our room until 8:00pm due to the systems being down. We would have switched hotels if we were notified in advance that we would have to wait so long. Nothing was done or offered to rectify the situation. It was an awful experience.