So, this may seem unfair but I can't quite decide. I first stayed at the DoubleTree as a long term resident for 18 months. Back then, I would give them a 9/10 for everything. The reason why my scores have been so poor is because the hotel has not changed at all since 2017. There has been no renovation to any part of the hotel and the service quality has tanked. The room I stayed in was a suite, everything was the same but older. The room was not particularly clean, there was dirt in som areas like the tub, window sills and closets. When I asked them if they could set the sofabed for my son, all they did was drop a pile of linen on the sofa, everything else was DIY. We arrived late so I had to hold my sleeping son while my 6 months pregnant wife set up the bed for him.
It is a stark contrast to go from exceptional to drab and disappointing in 7 years.