10/6 Jó
2024. december 24.
Too many issues…
I have stayed at this hotel before and enjoyed it. I generally love Kimpton properties. But this stay wasn’t great. The hotel staff seemed flustered and too busy to be attentive. We asked for blankets bc our heat wasn’t working well. It took two days and 4 requests to get them. My niece froze at night, slept terribly, and had a rough two days bc of it.
There is no coffee in the room and coffee service stops at 9 am. That’s just bad decision making. I don’t want to have to leave my room to get coffee. And I especially don’t want to have to get up by a certain time to get free coffee when paid $3k to stay here.
When I would try and talk with staff, they were dismissive, quick to push me aside, and generally rude.
The cable didn’t work well (it constantly paused and glitched) so I tried streaming. That didn’t work either. So, watching movies at night with the niece and nephew also wasn’t an option.
We didn’t have hot water for an entire 18 hr period. I assumed it would fix itself and it never did. Super unideal. That’s a basic.
All in all, it was fine. But I don’t choose this brand for fine. If things go wrong and the team jumps to help fix them, I can deal with it. But the staff seemed annoyed whenever I came to ask for help.
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