Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
Hamburg Central Station - 19 min walk
Hamburg Dammtor Station - 28 min walk
Uhlandstrasse U-Bahn - 8 min walk
Lohmuhlenstrasse U-Bahn - 11 min walk
Mundsburg U-Bahn - 12 min walk
Restaurants
Alsterperle - 9 min walk
Peter Pane - Hamburg Turnhalle - 7 min walk
Goldherz - 8 min walk
Campari Lounge - 4 min walk
Da Caio - 5 min walk
About this property
Crowne Plaza Hamburg - City Alster, an IHG Hotel
Crowne Plaza Hamburg - City Alster, an IHG Hotel puts you within a 10-minute drive of Hamburg City Hall and Miniatur Wunderland. Guests can indulge in spa services, and The Restaurant serves breakfast and lunch. A bar/lounge, a 24-hour health club, and a snack bar/deli are other highlights at this eco-certified hotel. Fellow travelers say great things about the helpful staff. The property is just a short walk to public transportation: Uhlandstrasse U-Bahn is 8 minutes and Lohmuhlenstrasse U-Bahn is 11 minutes.
Languages
Dutch, English, French, German, Spanish
At a glance
Hotel size
291 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets allowed*
Service animals welcome
Food and water bowls available
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Secured covered onsite self parking (EUR 29 per night)
Electric vehicle charging point on site
Height restrictions apply for onsite parking
Offsite parking nearby (EUR 29 per night)
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:30 AM–11:30 AM on weekends
Restaurant
Bar/lounge
Private dining
24-hour room service
Snack bar/deli
What to do
Canoeing
Pool table
Hiking/biking trails nearby
Kayaking nearby
Working away
9 meeting rooms
Conference space (5651 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Bicycle rentals
Facilities
1 building/tower
Built in 1987
Safe-deposit box at front desk
24-hour health club
Spa services
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Comprehensive food waste policy
Comprehensive recycling policy
No plastic drinking straws
Banquet hall
Accessibility
Elevator
Elevator door width (inches): 39
Handrails in stairways
Stairway handrail height (inches): 39
Stair-free path to entrance
Area rugs in room
Hardwood flooring in room
Room amenities
Be entertained
42-inch TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Electric kettle
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Desk chair
Electrical adapters/chargers
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Energy-saving switches
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services.
Dining
The Restaurant - This buffet restaurant serves breakfast and lunch.
The Plaza - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
City/local tax: EUR 2.14
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 28.50 per person
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 15 per pet, per night
Parking
Covered self parking costs EUR 29 per night
Parking is available nearby and costs EUR 29 per night
Parking height restrictions apply
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel
Frequently asked questions
Does Crowne Plaza Hamburg - City Alster, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Hamburg - City Alster, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Crowne Plaza Hamburg - City Alster, an IHG Hotel?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Crowne Plaza Hamburg - City Alster, an IHG Hotel?
Yes. Self parking costs EUR 29 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Crowne Plaza Hamburg - City Alster, an IHG Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-out are available.
Is there an onsite casino at Crowne Plaza Hamburg - City Alster, an IHG Hotel?
No, this hotel doesn't have a casino, but Casino Esplanade (3-min drive) is nearby.
What is there to do at Crowne Plaza Hamburg - City Alster, an IHG Hotel and nearby?
Have fun during the warmer months with activities such as rowing. Enjoy amenities like a 24-hour health club and spa services.
Are there restaurants at or near Crowne Plaza Hamburg - City Alster, an IHG Hotel?
Yes, there's an onsite restaurant, The Restaurant.
What's the area around Crowne Plaza Hamburg - City Alster, an IHG Hotel like?
Crowne Plaza Hamburg - City Alster, an IHG Hotel is located on the waterfront in Hamburg-Nord, a short 8-minute walk from Uhlandstrasse U-Bahn and 18 minutes' walk from Hamburger Kunsthalle.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
2/10 Poor
Sep 21, 2024
The service at the reception was bad and the hotel staff just want your money
avihu
avihu, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 1, 2024
Es war ein ganz hervorragendes Hotel. Jederzeit wieder.
Bernd
Bernd, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 28, 2024
Very clean hotel. Room was great and sauna area was very nice! Good location.
Courtney
Courtney, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 5, 2024
A pleasant and calm hotel at the edge of hopping St. Georg with its dining options and just a few steps to green walls along the Alster. Downtown ist a 25 min walk or short bus ride.
Norbert
Norbert, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 6, 2024
Very good
Recommendation 👍
Osher
Osher, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Jun 25, 2024
Nice hotel in the center of Hamburg. The property is new, very clean and is in a great location. We greatly enjoyed our stay.
Tatyana
Tatyana, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jun 10, 2024
This is an excellent hotel. The location is brilliant with only a 7 minute walk to the nearest U-Bahn - U3 line which takes you to most places in the city centre. The rooms were very very clean as was the hotel. The breakfast was great with a huge selection of food and drink. The bar area is lovely too. All the staff at the hotel are so helpful. We would definitely stay at this hotel again. Absolutely excellent.
Karen
Karen, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
May 7, 2024
Kevin
Kevin, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 21, 2023
Everything was great ! Workers are helpful and so nice would definitely stay here again if I come back
Tracy
Tracy, 5-night trip
Verified Hotels.com guest review
6/10 Good
Nov 15, 2023
Hotel with a wrong perception projected in expedia
Nice hotel mainly for business people. But the lo ation shown in the website was deceiving. We oaid extra for Altser Lake view but you can only view part of the Lake at a distance. City center is at a distance and not easy for regular walking.I was surprised to find that in the breakfast room there is a long que as they look for names but not the room number of the guest. Breakfast choice is also very limited. This is not a typical Crown Plaza we stau around the world.
Gulzar Alam
Gulzar Alam, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
May 30, 2023
Staff all friendly, welcoming and helpful. Room and hotel in general was very clean.
Short (20min) walk to Hauptbahnhof through St George or 30 mins along the Alster Lake and Binnenalster towards Rathaus.
Stephen
Stephen, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
May 27, 2023
All good
Andre
Andre, 1-night trip
Verified Expedia guest review
8/10 Very Good
Apr 23, 2023
Probably needs some modernisation
Rajiv Bhalchandra
Rajiv Bhalchandra, 3-night romance trip
Verified Expedia guest review
8/10 Very Good
Mar 15, 2023
Nice hotel.
Nice hotel. Friendly staff.
Dining room at breakfast busy and noisy.
John
John, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 19, 2023
Lovely
We had a wonderful stay at the hotel. Everyone in the hotel team was friendly and helpful. The rooms were lovely. The breakfast had plenty of variety, was well stocked and tasty. We would definitely go again.
Verified traveler
3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 15, 2023
Atef
Atef, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 14, 2023
Leslie
Leslie, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 5, 2022
A short walk away from a main street with plenty of dining options, grocery store, drug store, and other businesses. Nestled on the edge of a quiet residence area, and about a 20 minute tax ride form the airport. Hotel staff speak excellent English.
Robert
Verified Expedia guest review
10/10 Exceptional
Nov 25, 2022
Nice property. Just a short distance from town center. Good restaurant (Sagner's) a block away. Plus one is the hotel with friendly staff. Didn't try the hotel's food. Friendly and attentive staff. Clean room with eager cleaning staff. I always tip the cleaning staff something. They're crucial. Small and friendly and english speaker friendly corner store down the block for essentials. Would absolutely recommend and stay again if I return. Only deficiency i found was no ATM. Coming from the US where they're everywhere, they're harder to find in Germany/ Hamburg. Not a deal breaker.
Daniel
Daniel, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Oct 29, 2022
Great location. Great staff. Clean rooms.
Wow. Great location. Nice rooms. Great staff. The breakfast was great. It is a nice place to stay. We were able to walk everywhere we needed to go. The staff was really nice. The bathrooms were great. Clean rooms and nice hotel.