Wyndham Santa Monica At The Pier

Natalie at the front desk is very professional and is extremely helpful.

For an expensive hotel, it’s so outdated. Even the phones don’t work. It was decently clean so that was good but def not worth it overall. Even gym space was big but with barely anything in it.

I woke the first morning to find a cockroach on my pillow. Room was dark, not renovated in decades. Homeless people problem while not the fault of the hotel are a menace. I left the Wyndham and got a less expensive rate at the JW Marriott where I’ll be staying for the next 3 months. I asked the Wyndham director for a long term discount and he told me to call the 800 number. I called the 800 number they quoted me $325 per night, the JW Marriott director gave me a $295 rate and my colleague who is also staying 3 months in Santa Monica also left the Wyndham

Some of the staff was not very friendly but others like the valet were great. It was more the reception people. I also felt that the room smelled like bad room freshener. The windows don't open and this felt claustrophobic for me. My rate was great and the location is amazing. So for the price, it was a good choice this time because I wasn't there much. They could use a little nip and tuck however in a few areas. Friendly and helpful staff at the front desk go a long way!! They need to work on this. The other employees were better to deal with and I felt like they cared.

Loved how friendly everyone was and the beds were comfy! I would stay again!