Wyndham Santa Monica At The Pier

Loved our stay at the hotel but the additional parking fee of $50 p/night for guests was over the top and the taxes and fees on top of that.

This was our first time staying in Santa Monica! Hotel location was very convenient!!! A quick walk to the beach & pier is exactly what we wanted! The hotel staff were friendly and kind!

This was my second challenging exeperience with a Wyndham hotel this month. This stay began with multiple levels of bad directions for getting to and parking near the hotel due to the LA marathon. It was clear after the fact that nobody took the effort to learn about closed streets and parking options in advance, leading to several phone calls to get new directions when directions from the first call lead to detours, missing information and full garages. The hotel manager offered no real apology but a concession on valet parking, though he never followed up when I asked for a more acceptable resolution. Our room was cleanish though there was a wet spot on the carpet that never dried and the toilet required multiple flushes. The free WiFi was adequate. While we were told there were towels at the pool, the bin was empty both times we swam, requiring us once to go to the front desk to request help. Eventually someone showed up at the pool with bath towels. Finally, while the elevators say a key card is required to access guest floors, in reality no such security measure actually existed. The hotel abuts a very nice part of Santa Monica. That probably explains the high prices. The experience within the hotel did not justify the expense.

This is a great hotel at a great location! It is an older hotel but was extremely clean and everyone was sooo very nice!