Sheraton Omaha Hotel

Unfortunately, I did not get to stay at the Sheraton in Omaha. We had planned to stay one night for a wedding on Saturday night but sadly my grandpa passed away Saturday morning on the other side of the state. I called hotels.com to see if there was anyway to cancel the reservation and still get my money back..the hotels.com rep needed to confirm with the Sheraton. The hotels.com rep spoke with the hotel and informed me that the Sheraton requested "proof" that my grandfather had passed. I was furious and wanted to know what kind of proof they wanted. I was told that the hotel suggested a picture but that I needed to call the hotel directly to discuss. I did and the person I spoke with at the hotel told me the same thing (in addition to the request of an obituary). What? I was appalled and confused. A picture of what? I am dealing with a family death and grieving, the fact that the Sheraton would even question the legitimacy and not just honor it as a family emergency is completely unprofessional. As a company you either honor family emergencies or you don't...but don't ask people who are dealing with a loss to provide you with a picture for proof! Extremely disappointed in the professionalism and requests of the Sheraton. I also want to note that my brother also had a hotel reservation for another event in a different location that night and had no problems what-so-ever getting it canceled and a refund due to a family emergency!

This is a great hotel, but still wish the breakfast would be included in the price. Also, this was the first time we had problems with the room phone ringing and nobody there when answered. Then on our final day checkout is at noon. We had housekeeping knocking on the door at 9:45 amy to ask us if we were ready to check out. I said no and then checked to see if our do not disturb sign was still on door and it was. Housekeeping then knocked on the door across that also had a do not disturb sign. I called front desk but nothing was done or mentioned.

Good experience.

Old TVs don’t work - room was clean but very loud ac unit - toiletries were cheaper quality -no coffee shop option

The walls are a bit thin, but a pretty decent hotel. The one complaint we had is that the toilet paper had a consistency close to sandpaper which we had never experienced in a upper level hotel. I would think spending a couple of cents per role would fix that problem.