10/10
The hotel was wonderful—quiet and comfortable. What touched me the most was when I lost a jacket. When I contacted the hotel, they quickly responded that they had found my jacket. The hotel customer service lady Ms. Valdimarsdottir not only reassured me not to worry but also asked for my detailed shipping address and said they would send my jacket out soon. Today, When I received my lost jacket from them, I also received their warmth and kindness.
Linda
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