Sheraton Charlotte Hotel

Disappointing

This hotel is tired and unkept and we were disappointed in our whole stay. We were there for 5 nights and only had one day of very minimal housekeeping. We were told that we needed to ask for housekeeping 24 hours in advance but even asking on the first day for someone to come in and clean the bathroom and empty the trash a couple of the days we were there didn’t work. The only way we got it done was to catch the housekeepers in the hall and ask them to come in and do a quick clean. The breakfast was ridiculously expensive for a mediocre hotel breakfast buffet so we only had breakfast in the hotel the first morning we were there. All this being said, the bed was comfortable and the location was pretty convenient for walking to the downtown area. It just seemed really pricey for what it was

Lynn, 5 éjszakás üzleti út, 2021. júl. 16.

Hiteles Hotels.com vendégértékelések

Could have been better

This hotel only has one pool. Hotels com shows multiple pools. The one pool is right next to the parking lot and is very loud with road noise. The hotel is very close to the highway and I could her cara all night. Our TV didn't work in the first room we came to so we had to be moved. The view in each room was of the highway. The great view can only be seen from 1/3 of the rooms. The hotel was nice and clean. The breakfast cafe had good food but it was overpriced. I got charged $20 for parking and I didn't even use the lot. I have a handicap placard.

Lauren, 1 éjszakás családi utazás, 2021. júl. 14.

Hiteles Hotels.com vendégértékelések

The front desk staff was very rude and unhelpful. His name was Gary and I had to tell him I hope he is nicer to the next customer. Also housekeeping came into our room at 8:30am when check out was not till 12pm. Was very unhappy with both these situations. The restaurant staff was very nice and helpful. Hotel was very nice and beautiful except for this problems.

Louis, 1 éjszakás utazás, 2021. júl. 1.

Hiteles Hotels.com vendégértékelések

Hotel needs some attention

The lobby was very nice! However, after that, it goes down hill. We had a corner room with a gigantic entry and a bathroom so tiny, we had to squeeze ourselves b/w the toilet and vanity to close the door. There was bar nook right outside the bathroom that could easily have been incorp. into the bathroom to extend it. There was a pretty 3 foot wide raised sink that left no room basically for toiletries. The tub was scratched up. The toilet tank top was slanted so we couldn't put anything on top there either. There was only a decaf coffee pod for the morning that expired in May 2020! The front desk *never* answered the phone on multiple tries and after going to the desk and waiting for an hour for coffee replacement was told when I had to ask again that they were out of coffee?! Pretty sure they knew (ya know when a hotel runs out of coffee!) and were just stalling. I also noticed multiple customers getting into heated arguments with the front desk staff leading me to believe I was not the only one having issues. I think you need more staff. Only 2 people to handle an entire hotel did not appear to be enough. I believe I saw something about a recent update. It was nice, but it appears they skimped on things like the bathroom, lighting was old school in the bar, lack of places to hang things in bathroom and bar/luggage nook. No fridge. There were other small things as well. Too numerous to count. The hotel could be good with a little more attention and staff!

Scott, 2 éjszakás üzleti út, 2021. jún. 4.

Hiteles Hotels.com vendégértékelések

Fun one night stay

Hotel was very nice . Great location . We really loved room and city view. During Initial check in receptionist he talked really fast like I should know about hotel etc. He didn’t give much information was not helpful. Check out attendant was very nice and very helpful when I checked out.

Tonya, 1 éjszakás családi utazás, 2021. máj. 8.

Hiteles Hotels.com vendégértékelések

My Friday Night Hotel Stay

The plus was that it was nice comfortable hotel. However, no room service for dinner and had to pay $20 for parking. Then had to wait 15 minutes to get out of parking lot the next day. Overall, for the price, not worth it.

George, 1 éjszakás utazás, 2021. ápr. 30.

Hiteles Hotels.com vendégértékelések

I didn’t really like nothing but the roof top bar in the next hotel honestly

2 éjszakás romantikus utazás, 2021. ápr. 23.

Hiteles Expedia vendégértékelések

Expensive parking and no clean!

This place is outdated and our room was filthy. We had to keep our little boy on the beds and couldn't let him crawl around. People had dogs on our floor, they were loud and barking and running in the hallway. Interesting to say the least, parking ended up costing us an additional $20 so for $170 a night, absolute rip off. Great location and the outside of the building is appealing. Lobby is nice, but rooms just aren't good enough or clean enough.

Eric, 1 éjszakás családi utazás, 2021. ápr. 17.

Hiteles Hotels.com vendégértékelések

NOTHING!

2 éjszakás romantikus utazás, 2021. ápr. 16.

Hiteles Expedia vendégértékelések

N/A

1 éjszakás üzleti út, 2021. ápr. 15.

Hiteles Orbitz vendégértékelések