Lake Buena Vista Disney's Port Orleans Resort - Riverside

This stay was extremely disappointing. We booked a king bed and got 2 queens. When we returned to the lobby for correction it was refused with 1) moving to another resort and/or 2)paying more. We were told we requested a pool view which was not an option for choices on Hotels.com. Once back in the queen room the beds were horrible. Squeak each time you roll over, lumpy and painful. We were only staying 1 night but had it been for more we would have checked out due to the comfort of the beds. I seriously comtimplated putting bedding on the floor and sleeping there. The room was dark and dingy. The vanity light also had 1 bulb burned out. This was an entirely disappointing reservation and time at what has always been a good experience at Disney. We will never stay at Riverside again.

Enjoyed a 3 day weekend with family. Room was comfortable. Resort had a great pool and good food court. Housekeeping was great.

The hotel generally is good for access to Disney but feel the service is not what is was in the past. The food hall basic and service not good. The pools are great for kids. The bar staff amazing. The bus service to Disney terrible we ended up getting taxis

Could have used a microwave and ice box in fridge,otherwise we had a nice stay.It was clean,attractive and quiet.The bus service was helpful too. All employees were friendly and helpful.

Our stay was above all expectations. The room was confortable, clean, and well decorares. Staff very friendly, hotel pool and pool service was very nice. The transportation to the parks worked extreamly well, so did the extra Magic Hours. We go to Disney at least twice a year, The Port Orleans Resort is sure to be our hotel always.