Let's start with the name. The Dylan HOTEL. This is not a hotel by any stretch of the imagination, and it is only outdated laws that allow hotels, motels and inns to be used interchangeably on a business license.
The Dylan Hotel is a Motel.
Now the details of my one night stay, May 17, 2025
I use a cane to walk. The main door is locked in the evening, you have to call staff to open it. The only other entrance opens with a room key, but has several stairs at a sharp incline leading to the elevator. Risky for me and impossible for a wheelchair. They put me on the third floor, and the next morning the elevator was out. Had to wobble down the stairs to retrieve some help. Needless to say, checked out then and there.
Had booked for six days, at what turned out to be their premium rate, because NOTHING in the ads conveyed that this was a MOTEL. Hint: They didn't even have either a refrigerator or microwave! That only came with a $25 extra charge.I was there, as many visitors are to Millbrae, to visit the Colma cemeteries one city over. Because the ads told me so, I believed the Dylan was a boutique hotel with nostalgic touches of the 60s. The ideal spot, so I imagined, to return to after a day of somber reminiscence and family dynamic. Huge disappointment.
The Dylan Hotel at SFO is a Motel. An expensive motel. Don't be fooled by the name