Our experience at this location was deeply disappointing and unsettling. We arrived just after midnight and were greeted by an odd scene in the lobby: it appeared that a worker and a friend were playing video games, and there was a noticeable smell of marijuana in the air. While the staff members were professional and handled check-in efficiently, the overall situation left a bad first impression.
The next morning, we left our room around 7 a.m. and returned later to find the door unlocked and would not latch shut or require a key to enter. Thankfully, it didn’t appear that anyone had entered, but it was unsettling enough for us to request a room change, which significantly disrupted our schedule.
When we returned late that night, we discovered the new room wasn’t much better. One of the beds had a broken leg, which we reported but chose not to switch rooms again due to the inconvenience. Additionally, the overall cleanliness as well as the smell of the rooms were subpar, making us uneasy throughout our stay. We couldn’t trust the state of the amenities, such as the pool, and felt embarrassed to invite family members to visit us at the hotel.
Unfortunately, this experience was bad enough that we wouldn’t recommend this hotel to anyone. It’s a shame because it’s the closest accommodation to our family, and we had hoped it could be a convenient option for years to come. Instead, this visit ensured we’ll be looking elsewhere for future stays.