138 Bowery

The place was pretty good, but the service and assistance was poor. We couldn't get anyone to answer the phone for a few days before our arrival, then there was no TV during our stay and no internet for the first day. I had to shuffle down to the lobby at night to get updates on internet, after leaving 2 messages with the front desk that were not returned. Upon out departure, the manager (Maria) spoke with us and promised to adjust the bill. I wanted a free night. No adjustment made, and now she doesn't work there anymore. Oh and she had only been there 2 weeks when I spoke to her. Beware of future stays, as there is going to be a bunch of construction in the spring. Plus they are a WeWork building, so there's that issues as well.

This hotel feels like a starkly decorated apartment building that they are using to rent out some rooms in addition to housing tenants. Waited 25 minutes for someone to come out to check in. When I checked in, the front desk staff person silently held out his hand, expecting me to hand him my credit card, without communicating that's what he wanted. The rooms were pretty clean, but barely decorated. Disappointed in the service and quality for what I paid.

Wonderful staff make this a stand out place to stay! Helpful and super friendly. Nice rooms, great location.

Loved staying in this beautiful apartment style room.

The front desk staff were all super friendly and helpful. Check-in was easy and quick. The hotel is located off a major street in a busy part of town but I heard minimal street noise. The room is super spacious. Full-sized bathroom (none of that toilet in the shower type thing) and the provided toiletries seemed above average. The bed and comforter were very comfortable. Floor to ceiling windows gave us great views of the bustling city street - 4 floors up. Super convenient location - about a 2 minute walk from the Grand St subway station which is like a 12 minute train ride from Midtown. This will be my top hotel choice when visiting NYC in the future!