Novotel New York Times Square

We stayed at the Novotel in Times Square for one night over Memorial Day weekend. While the location is great, this was a decidedly average hotel that left us unimpressed. There is no parking at the hotel, but there are several garages close by in Times Square. The staff, in general, were not particularly warm, welcoming or friendly. We did have a good experience with a manager who was very helpful with correcting a mistake in our reservation. The rooms were a good size for NYC, and the beds were comfortable; however, the rooms are in need of some updating, and the climate control did not heat the room adequately. For some reason, the hotel keeps it's hallways freezing cold. The hotel has a restaurant which we tried for breakfast. There were no a la carte items, so we tried the buffet which was not particularly good and quite overpriced. While the price for our stay was reasonable compared to other local hotels, we will likely not be returning to the Novotel.

Fantastic location! Room was perfect - quiet, clean, & nicely decorated. Loved the bathroom. Staff was very friendly.

i used to stay at the hotel years ago for the ibs show. and i havent stayed in awhile. so it was nice to be back and would like to stay there again next month for the reason i was there this month. if i was to say there was a negative. is there was terrible lighting, no way to actually have light in the room except dim and small lamps.

Need to fix the little things in the room - no coffee maker unless i asked, no bottled water, no task lighting in bathroom - very dark. Lobby looks so sad.

Very convenient and walking distance to everything, comfortable