Gramercy Park Hotel

Our stay at GPH fell far short of our expectations, especially in terms of customer service. The front desk was less than friendly when we checked in. The room type that we booked was given away to other guests. While they did upgrade us, the upgraded room wasn't the type we were looking for. The front desk agent acted incredulous and even went as far as to openly blame us for not being more specific about what we wanted when we booked the room. It's pretty simple, really - we wanted the room type that we booked. Nothing more, nothing less. The next night was going to be a romantic evening in our room. I had purchased a bottle of champagne and had requested that morning that it be put on ice at a certain time. The front desk assured me that it would be taken care of. When we returned to our room that evening, our champagne was not on ice as it was supposed to be. I called down to the front desk to put in the request again. Two and a half hours later, a bucket of ice arrived with champagne flutes. By then, the mood I was trying to set had long passed. I know, first-world problems, right? My room was upgraded and I had to wait for chilled champagne. Boohoo. Well, for a supposedly "5-Star hotel" and the high sum of money I paid, yes, I have higher expectations. Instead, all we got was lousy service and broken promises from start to finish. All that, without even getting to the part about the rusty shower water, loose baseboards, and water-stained curtains...

Great room! Super spacious and comfortable- and such a lovely part of town. Super loud party underway on my last night was a bit unwanted at bedtime, otherwise flawless stay.

On arrival there was no one to help with bags. Lobby was extremely dark but we managed to find check in desk and check in went well. room was comfortable, very nice sheets. Bathroom small but adequate. Turndown service good. There is a $40 per day facility charge including the minibar. you are able to use $15. credit each day but this is not really explained. Checkout failed to impress as the clerk said nothing but gave a stern look. No good bye, no safe journey, no how was your stay. If I was manager that would have been his last shift. Location of the hotel is great and very quiet. As guests we were supposed to be granted to admittance to Gramercy Park but were told maintenance was underway. No maintenance work was visible.

Trendy spot with a great restaurant and popular bar. The staff we pleasant and efficient. Cool touches like the wood burning fireplace and access to Grammercy park set the hotel apart from the typical glass box.

Great