From entering the hotel, there was a welcoming atmosphere. Reception staff were friendly and efficient. Staff will approach and ask if assistance is needed.
My room, on the fifth floor, was well-appointed and very clean and comfortable. Tea/coffee-making facility was available in room, as was ironing board.
The breakfast selection was very good; again, staff were very friendly and helpful.
The hotel is centrally located for shopping and dining; great for walking or there is public transport outside the hotel door.
I would highly recommend a stay in Riu Plaza, the Gresham.