I had a business party with 7 rooms. On check-in, 3 of the party were told their rooms had been downgraded by Hotels.com, but the room charges would remain the same as the more expensive room.
Additionally they were told that to get to rooms that were reserved, there would have to pay an additional $10 per night. The members of my party had to push hard to get the hotel staff to do the right thing, but let's call this what it was, an illegal bait and switch! Upon my check-in after 20:00 on a Friday, I was forced to wait for housekeeping to perform a quality check before I was issued a room key, begging the question why a QA check is being performed after 20:00 in the evening!
All the rooms had winter bedding, leading my entire team to wake up nightly in a pool of sweat. One of my team had a nonfunctional safe in the room, reported it, and 3 days later nobody had been sent to fix it.
The cafe downstairs was perpetually closed, so you could never get a decent coffee (the coffee in the rooms is
unacceptable unless you are used to drinking nearly flavour less brown water. Directly next door is a restaurant bar that plays music so loud that the walls and windows of the hotel vibrate, making it impossible for some team members with jet lag to rest prior to the RSAC at Moscone Center. My advice is to look elsewhere.
This was the 2nd year I booked rooms at this hotel for my group business travel and I cannot in good conscience subject my team to this property again.
