Catalina Hotel & Beach Club, a South Beach Group Hotel

The location is great. That's about it. Worst stay ever. Staff is nice but useless. Check-in took 1.5 hours just because the young male at reception dropped my check in process and decided to help a pretty lady check out for 30+ minutes. Had to replace six (6!) door access cards because they kept on demagnitizing. Stayed the for four days. Ther first day room service cleaned the room but forgot to put towels and toiletries back. Took them 30 min to sort that out. Used valet services, had to wait for my car for 1.5 hours twice! One time they told me "the car is coming in 5 min", so me and my wife went downstairs to wait... the car showed up an hour later. When explained all these issues to the manager, he assured me they would work on their processes and offered to waive 4 days of valet parking. Not only that did not happen, they charged me for an extra day of parking! They sent me a fraudulent invoice with "my" signature dated the day after I was gone. I called them twice to sort it out, every time they promised they would, but never did. I will file a complaint with BBB as well. Stay away.

The customer service was horrible from beginning to end, they never changed out the dirty cups, they always treated you as an inconvenience if you needed anything and on top of that they don’t give you all the correct information about your stay

This had the smelliest lobby I have ever experienced! It was gross. It smelled like a pine tree air freshener factory exploded and then they tried to cover it up with bad incense. And the taco restaurant set up in the lobby was super noisy right up until it closed. At 2 am!!!

The refrigerator mad noise all night. The room was hot air conditioner kept stopping room was not cool at all. No refrigerator tonuse in room only fridge was fool trying ton get u to buy something from.their business no microwave either. I never paid that much for a room with neother of the too