Catalina Hotel & Beach Club, a South Beach Group Hotel

First we got stuck in the elevator and we were well below the capacity it said inside the elevator. We rang the alarm in the elevator that was very loud for several minutes nonstop and no one would come help. We also continually called the front desk and when asked why they didn’t answer they said they were too busy with customers in line. We had to resort to calling the fire department to come rescue us. Later on that night our a/c in our room stopped working, we repeatedly had to beg the front desk to have someone come look at it. They finally said that it was broken and there was absolutely nothing they could do about it. We continued to ask for another room and they kept saying they had no other rooms available. We finally asked again at 1:00 am and they said we could switch to a one bedroom room instead of the two beds that we originally received. So we had to pack all of our stuff up and 1:00am and move rooms in different buildings into a smaller room. TERRIBLE HOTEL

The hotel itself would have been great if they had done more to clean especially during COVID-19. No staff keeping doors sanitized with people in and out of the hotel. No towels available many times

Front desk was slow and seemed overwhelmed. Hotel cleanliness wasn’t great. Didn’t have a comfortable feel. Room was very tiny and tv didn’t work. No hot water really. I only stayed one night.

This hotel is cheap and there is a reason for it. It is the worse place in the area. Skip it at all cost

The walls had Bugs crawling on it

+Very good price, perfect location -Walls are very thin, you can hear how someone dialling on the phone in the room next door. No WI-FI connection. Rooms are outdated. Pools are dirty.

The rooms were dirty, pool was dirty , every time we left out the hotel we had to go to the front desk to reactivate key ,

Bathroom did not have a shower curtain and was designed ineffectively therefore every time you took a shower the whole bathroom was flooded

Great staff. Nice and in the Middle of Everything

Check in was very slow but everything else was good. Taco Taco food was delicious. Hotel is in a great spot.