Hilton Garden Inn Las Colinas

The hotel overall was very pleasant and the staff was professional and helpful. Our main dislike was the exhaust fan in the bathrooms that ran constantly. There was no way to turn it off. While getting ready in the morning, it was extremely annoying listening to that humming noise. My stepmother's room down the hall (5th floor) had one of these fans also. She is hearing impaired and it was a nuisance to her too. On another note, we ate at the restaurant twice, our dinner meal was very good although a bit pricey. Breakfast was not as great. They were understaffed for the number of guests and with only one waiter and one kitchen person, we were basically forced to have the buffet which was not hot. The waiter apologized profusely once the crowd dwindled but we ate cold eggs, meats and pancakes. The hotel was convenient to main thoroughfares and overall, the basic room accommodations (bed, bath, bedding) was nice and we will likely stay at a Hilton again as long as we can get a room without one of those annoying fans. When two out of the four employees we met have to apologize, we have to give them a less than perfect rating. Hopefully the constructive criticism will improve someone else's stay.

I was locked out of my room over an hour at 1:30 am. They had to break into the room to get our luggage. The battery was dead on door locks. I was told nothing they can do about batteries that die. But they didn’t have a machine available to open the room

Need more roll away beds since there are not sofa beds in the king size rooms. Also, there was a price sticker at the bottom of the shower and I found that odd. Finally, there needs to be a blanket between the sheet and comforter. The back of the comforter was very slick and kept falling off the bed. It was hard to stay warm with just a sheet.