Sonesta Maho Beach All Inclusive Resort Casino & Spa

All inclusive? Spare yourselves. This was the absolute worst experience I’ve ever had at any hotel in the world. I came down with a violent case of norovirus after consuming tainted water from the mini fridge. There was no food or workers to be found on this property. One night we were told to “cook the food ourselves” because the chef had to leave. The entire property was unkept and smelled like sewage. Truly the worst experience I’ve ever had.

We usually stay at Ocean Point. Unfortunately, they were booked so we stayed at Sonesta Maho. Upon arrival at 5, we were told we had split reservations in which our booking confirmed only one. Then we were then told our King bed room was not ready yet. So we waited an hour and a half. Then when handed our keys, we went to our room and it was two beds, not a king. Needless to say, my wife was ready to leave. If it wasn’t for Onella, front desk supervisor, I don’t know what would have happened. She upgraded us to an end suite and let us extend our stay for two hours.

Convenient location. Gym was excellent. Food was very bad. Service was regular not very friendly

So glad this property has reopened. Love this hotel and its location. As an airplane geek couple that work for a major airline we can sit at Mayo beach soak up the sun, swim in the ocean, and watch airplanes fly in just over our heads all day. We will be back.

We booked 2 rooms at the resort and had to cancel one prior to arriving due to medical reasons. Upon arriving at the resort we were told our reservation was cancelled (their mistake) and they had rooms available but we would have to pay the nightly rate which was $50 more a night than we initially paid. We refused to pay more considering we were never refunded for our "cancelled" room. Despite having an infant with us who needed to eat, the front desk refused to put us in a room until they spoke to management which took almost 2 hours. We ended up having to throw away four bottles worth of breastmilk for our son because we had no fridge until we got in a room and the front desk did not care. We finally got a room with a view of a construction site who started work very early in the morning which woke us all up. They were also doing construction on the floor below us until 8 at night which prevented our baby from going to sleep. The front desk and management were not accommodating and they continued to pass issues along to upper management who we never got answers from. Jiovanni who is supposedly a manager was extremely confrontational when we asked for something in writing regarding our refund and said it was not the hotels fault. Putting issues from check in aside, there was sickness going around, food was awful, resturants didn't have half the items on their menu, they kept running out of bottled water, dinner reservations made at the kiosk never went through to resturants

We arrived at check in time and was upgraded which was nice. We were offered sparkling wine while waiting which was not long at all. Our view was the golf course and the bay which was nice. Family place so little children around but they have their own pool. There is a swim up bar which was nice. Music plays by the pool creating a lively atmosphere. Staff is friendly and responds right away to anything you want.

Great hotel, excellent location. The staff are very helpful and welcoming especially Jenet and Lionel on the front desk.

The casino needs more re updated machines other than that nice place.