The property is very clean, as are the rooms. Kudos to the housekeeping staff. The gentleman that checked me in had zero personality. He didn't say good evening, welcome in, how may I help you. When he gave me my room he didn't tell me how park - which in that particular hotel you have to go only one direction. When I got to my room it smelled like cigarette smoke, or pot. I called down and he said he would change rooms. No apology. I went down to get my new room he didn't say I apologize for the inconvenience. He didn't say have a good night, again, he didn't tell me where to park for this oddly located room. I went down later to get a fork, he was very matter-of-fact and again no have a good night, or anything. If it weren't for him I would give this a five star rating. While cleanliness is most important to me, quality service runs a very close second.