Novotel Bangkok On Siam Square

Other. Then concierge. Everythong was. Nice

I have booked deluxe corner room and overall experience could have been better if the amenities are more generous and the work desk in the room is in an awkward position which is not conducive for reading. The tv next to the toilet is redundant as it complicates the remote of the main tv in front of the bed. The bedroom slipper quality does not justify the room price. The aircon button switch is not sensitive and had hard time selecting my preference.

Clean room . Great service about the staff . Breakfast not bad .

Far from a luxury hotel. The porters I came across had a cant be bothered attitude. I asked if there was an empty box which he nicely sent up to my room with tape but when I asked for scissors he told me via actions to use my teeth and walked off. The second porter I came across, I went personally to the counter to collect my belongings that was kept in the fridge, I then asked him if I want to put it back later should I call down. He replied you come down. On one day I left my room at 10:45 am with the make up my room sign lit. I came back at 3pm my room hadn’t been made up. Not long after housekeeping came. I said please go ahead. All that was done - pillows fluffed up, towels clean and she was done. I had to request for the floor to be vacuumed and my table surfaces to be wiped which was then done but not thoroughly. I later on found that the bottom of the toilet bowl has probably never been cleaned either. Cleanliness in the rooms and porter service can be greatly improved.

The counter staff gave us wrong information about our desired dinner location.