InterContinental Chicago Magnificent Mile

We were there for the Mag Mile parade the weekend before Thanksgiving. While we do not have young children, we loved seeing Santa set up in the lobby, the offer of cookies and hot chocolate, and the decorations throughout.

Perfect All around

Very nice room and friendly staff.

Stayed 5 nights. After two nights I had bed bug bites, more followed through the rest of the stay. Everything else was good (though the mattress was quite worn and uneven).

Customer service was awful. The billing was confusing. I was billed for room service in the room and then again on the final bill. The room service was awful. I couldn’t understand the man who delivered it and he had no teeth. My order was wrong and incomplete. The Mac and cheese was delicious though. The pool is gorgeous and is about the only reason I’d ever go back. Nice towels and it was warm. They had a kids movie night w snacks and floaties. I’m pretty sure that’s what was the $13 per person per night resort fee was for. But I think that was worth it. So billing was confusing and room service was awful.