10/2 Rossz
2025. március 2.
Communication failure!
This was a family stay with another family. We chose this location close to our event that was taking place the next day and We were there to go swimming. We walked through the front door {no locked door or security situation}. When we checked in i said hello to the front desk staff and said i’d like to check in and he looked at me surprised. Then, we found out the pool was closed. We found out our friends got offered free parking {later when we parked our car we realized everyone was getting free parking}, the breakfast coupons they gave us said it was open between 6-9:30 and we got up to go down by 6 bc our event and our timeline. Then, when we get down there they told us that it wasn’t open until 6:30. I was shocked! Then, I asked the front desk employee why it wasn’t updated or why didn’t they at least tell us when we checked in. It was not busy when we checked in!! She did offer us a free drink from the coffee shop in the hotel. The room was not convenient or very clean. The building was shaking and you could hear it. Their were no hooks, only 3 towel for a junior suite. The room was a great size and the closet was huge for all of our hanging clothes. It was not a great experience!!
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