Hotel Le Cantlie Suites

As we have come to look forward to the Cantlie Suites was as great as usual. It is our favourite place to stay when in Montreal. The mix of guests is always something to look forward to, as the atmosphere of the hotel makes everyone welcom and relaxed.

System down during check in so over an hour to get a room. Sent to a room only to find it occupied. Asked for extra blankets never brought to room. Watched multiple rooms opened for new guest with guests already inside. One of those incidents occurred around 10 pm waking the guests that were already in the room because the hotel could not keep track of which rooms were already occupied. I understand that sometimes things happen but the employees handled it very poorly and were very rude.

Stayed for three nights with two other girlfriends. The day we arrived, after driving for 6 hours, I inquired about parking and they stated that they could not accommodate my midsize SUV in their garage and asked me to park it three streets over for the night. They suggested I could try and see if there was room in the garage the next morning to move the car over then. Very inconvenient to have drive three streets over and carry luggage back to the hotel. The next day I asked the front desk and they stated there was room for me to move my car over. We arrived on a Thursday afternoon and they were not able to accommodate parking for us. I understand if they need to rent out their garage but they should at least be able to accommodate the guests that are staying in their hotel, especially since the parking is an extra fee as well!

Stay was good. However I left some shirt in the closet (my fault), but I called the Hotel about six hours after checkout and was told they did not find anything in the closet. From my conversation with them I was convinced they a) cared or b) really bothered to make any effort to find out what happened to my things. Although, the day to day was find, it seems one should expect the staff to make any effort if anything out of the ordinary happens. I won't be returning there.

Perfectly enjoyable. Friendly staff.