THE ALL NEW GRACE BAY SUITES

We have thoroughly enjoyed our six-day stay at this property. With only two dozen rooms to manage, the staff is able to provide personalized service. The location is ideal: five minutes to Grace Bay Beach, a short walk to numerous great shops, restaurants and Graceway Gourmet. We stayed in the signature suite because we wanted a separate sleeping area from our teen. It was clean, well provisioned and a good size for the three of us. We have enjoyed hanging out on our patio by the pool.

The front desk staff ladies were incredibly sweet. The breakfast vouchers to Shay Cafe were fantastic.

Economical, clean, friendly place to stay. Listing says "breakfast included" but it is not. It is $10 for a voucher to take to a local cafe for $20 value.

The people at Grace Bay Suites are wonderful and certainly try to please. Very special kudos go out to the day time front desk personnel (Kanthal) who are simply fantastic!!!

I have been traveling to Turks & Caicos for business since late 2013, and I have never paid so much for a two-day stay in the island. The staff was friendly, the bed and pillows very comfortable, WIFI worked well throughout the stay, but frankly it is not worth the price. The hotel is located on the back side of a restaurant, so the cargo, and disposal area of the restaurant is also the parking of the hotel. Definitely overpriced.

The rooms are lovely. Beds were hard. The first impression as you drive up is horrible. Broken fences, garbage and hoses that make the hotel look like a one star. Spending a little money on maintenance for the first impression would be a suggestion there were NO glasses In the room to drink from,no coffee pot, Shampoos and conditioners

Friendy employees. Tasty breakfast at shays

The hotel is renovated and furniture is new in all rooms . Pool is nice. Breakfast is good in both locations. Cleaning need to be improved but the lady who cleaned our room was very good and nice . The new owner is taking care improving all . We were almost to say it was fantastic if during our last day , we were not put out from our room at 11 ( check out time ) . At arrival we were waiting 4h to check in ( 15:30 ) and we asked for late check out till 11:45-12:00 . I.m a VIP Silver Member in hotels.com and i can have late check out . The lady at reception said it’s ok till 12:00 and that she will make a note but the owner said she didn’t’. So at 11:00 , another lady from reception ,came to our room and started to shout to get out the room ;later on, the Mom of the owner said same and that she didn’t see any note so they put us out in a very rude way! Also at check in i gave a note with my company details for the invoice but at check out they didn’t Find it and again i needed to “ flight “with the Mom of the owner in order to give an invoice . We left with a very bad feeling ! Our super Holidays were ended in a very bad mood ! The Mom of the owner made us feel ,that as long as we leave the hotel , they don’t need to treat us good anymore !

Nice location. Just renovated. Very nice.