Residence Inn by Marriott Montreal Downtown

Would not recommend. Very poor service

Enjoyed overall. Location and value are the primary winning points. Service very good too. Need an ice machine - the trays in freezers not sufficient.

The hotel was nice. Was disappointed with the size of the sofa bed. Was half the size of a normal sofa bed. Could never never get an elevator at a lot of time during the day. Had to use the stairs from the 11th floor many times to leave the hotel. There was never any seating available in the breakfast area on mornings

Love this hotel, the rooms are very clean and comfortable and the location is perfect for sightseeing

Great location. Friendly staff and very clean!

Breakfast was amazing. Loved the selection. Waitresses cleaned up table dishes constantly. Very nice and clean. Room was very nice too: Clean and roomy. Location was great. Metro down the block and easy to get to Old Montreal/Oratory. Staff helpful with directions. Did not like the strong smell of cigarette smoke in the lobby, which always lingered. Did not like having my entire stay plus deposit frozen on my credit card, and then having to pay my portion of the bill on top of this! My sister and I split the cost of the room. My portion was $225. When all was said and done, nearly $800 was frozen on my card until it gets “sorted out” later. Not good.

From initial greeting at desk; helpful recommendations for tours/dinner options, parking advice= superb! We arrived early ad parked in a parking garage, not expecting to check in. Veronika was very helpful! Helped us pay for our Hop-on Hop-off tour, reminded us to keep our parking ticket with us as the garage we used was an automated one and we would need the ticket to unlock the door to the garage for our really early departure. This, even though the hotel no longer recommends that garage ( they suggest the other one simply because it is staffed at all hours so any problem can be handled immediately). Thankfully we didn’t encounter any issues! Lobby has fresh coffee available in the morning as you head out; flavoured water in the afternoon—great since one ends up walking a lot! Breakfast was good-lots of choices. Tables were ‘bussed’ immediately= very clean! Hotel is in a great location ( we thought). Tour bus terminal for the HopON-HopOff was just a few blocks away. Sainte Catherine Street also just a few blocks. Subway station Peel was just around the block. We didn’t use the subway, but we did go to the subway to experience the underground shopping—immense!! Lots of restaurants and pubs within walking distance. Area felt very safe ( we were usually out until later ( noticed we were often the ‘oldest’ people walking around—most of the other pedestrians could’ve been our kids’ ages LOL) Would love to return—and would definitely book here again!!!!