Very disappointed in what was something labeled a 5 star. I know European hotel stars differ significantly from US and other locations, but this was sadly disappointing.
The staff were fantastic, the breakfast was very good, the bed was firm and very comfortable but the problems were:
- the room never got below 22c (72F) despite a thermostat on the wall that let you reduce temp to 15C but effectively do nothing. My wife went to reception to mention the temp and they said they could adjust from the lobby - after 3 days it never got below 21.3C.
- the smell from the bathroom was brutal. Some locations in Europe have a sulfurous smell from the water (algarve region as an example), but here the bathroom smell was rank and the heat only made it worse. It’s like there were no P-Traps in the drains kinda bad.
- the furniture is past its prime, while pics paint it as a Greek island light, bright and airy theme, the turquoise furniture was grubby and badly stained. The white walls were scuffed and the white shiny floor tiles chipped.
For context we paid around $1800 a night and I’d be disappointed paying half that in Sorrento, Turks and Caicos, Cayman Islands or anywhere else based on AC and bathroom alone.