2/10 Poor
Nov 25, 2024
Dirty
There was black hair in the tub and shower we have blonde hair. I called the front desk to ask for cleaning products . The lady came up 15 minutes . In the time it took her to come up I checked other areas of the room amd have pictures. The bed sheets and pillowcases had black hair. And the refrigerator was not cleaned out. When the employee came in she said she would return to the front desk building to see what else was available. She called 10 minutes later and said she would be right up and had a few rooms we would look at together. We packed up our belongings waited 20 minutes called back and she then told us we could come get a new room card and look at the room she didnt have time to come. We walked outside ( front desk not attached) to get the new card. She said if the room was ok to call her. The new room was clean so I called her and the then instructed me to bring the old key card to her. In all this took 1 hour and 45 minutes. No apologies were given . At checkout I told the front desk clerk and he replied its been noted. And it wont let me add photo's.
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1-night family trip
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